Brand Certified
Olivia Hinen - State Farm Insurance Agent
4.7(209 reviews)
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
Business Details
113 South Main Street, Columbia City, IN
46725, United States
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
(260) 483-0500
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
https://www.sfolivia.com
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
About
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
IN-3225578 Our mission is to inspire relationships that inform and strengthen our communities through insurance and financial services. We aspire to set the standard of excellent customer care while being the first choice for Auto Insurance, Homeowners Insurance, Car Insurance, Small Business Insurance and Life Insurance for all of Northeast Indiana.
Location
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
Olivia Hinen - State Farm Insurance Agent
113 South Main Street, Columbia City, IN
46725, United States
Hours
Certified by Olivia Hinen - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.7
209 reviews
5 stars
194
4 stars1
3 stars1
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of Olivia and her team providing excellent service.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their ability to handle inquiries and claims efficiently.
Communication Issues
Some customers reported issues with unsolicited calls and poor communication regarding policy details, leading to frustration.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to policy handling and claims processing that raised concerns.
- HSHamzah SJan 8, 20255.0So far best State Farm branch I have ever dealt with. I’ve been with them for years. They’re committed to help their customers with the best service possible.. very patient in answering questions and most importantly trustworthy.
- KJKatelyn JefferiesJan 31, 20205.0Olivia is a wonderful person to work with! I have had so many issues and complications but she was right there to help in an instance. She is a very lovely person to work with. I learn something new each time.
- TLTristen LahrJan 28, 20205.0Love the office people. They’re amazing at what they do!
Frequently Asked Questions About Olivia Hinen - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Olivia Hinen - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Olivia Hinen - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login and view billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Their phone number and email are available on the details page of your bill.
What services does the mobile app offer?
The mobile app helps manage your insurance and banking accounts, provides roadside assistance, claims filing, and more.
What are the office hours for Olivia Hinen - State Farm Insurance Agent?
Our office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and holidays.
What types of insurance does Olivia Hinen - State Farm Insurance Agent provide?
We offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Are services available in Spanish at Olivia Hinen - State Farm Insurance Agent?
Yes, we offer services in both English and Spanish.
What nearby places can I visit when coming to Olivia Hinen - State Farm Insurance Agent?
You can visit The Square or Downtown On The Square, both popular steakhouses close by, perfect for dining before or after your appointment.
Which nearby financial services are close to Olivia Hinen - State Farm Insurance Agent?
Nearby financial institutions like Horizon Bank and STAR Financial Bank can assist with banking needs during your visit.
What community services are near Olivia Hinen - State Farm Insurance Agent?
You can find community support at the Elks Lodge and Whitley County Voter Registration & Elections near our office.
Brand Certified Facts from Olivia Hinen - State Farm Insurance Agent
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Certified March 01, 2026Yext Knowledge Graph
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