Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
IN-920721 Our purpose is to offer more than just coverage; we aim to foster lasting relationships built on integrity and empathy. We strive to understand the unique needs of each individual, family, and small business owner we serve, and provide protection that safeguards their future. We are dedicated to being active participants in our community, extending a helping hand wherever possible. Our team's passion for making a positive impact is as strong as our commitment to delivering exceptional coverage and financial services. At Drew Federau's State Farm Agency, we envision a future where every person can pursue their goals and aspirations with confidence, knowing that we are their unwavering partner in protecting what matters most.
Location
Drew Federau - State Farm Insurance Agent
10620 N College Ave, Carmel, IN
46280, United States
Hours
Reviews
4.9
546 reviews
5 stars
530
4 stars
9
3 stars1
2 stars0
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by the team, particularly highlighting the helpfulness and responsiveness of agents like Sharon, Rachel, and Felicia.
Agent Expertise
Sharon Somerville received numerous commendations for her knowledge, efficiency, and ability to handle complex situations, making her a standout agent in the office.
Long-term Relationships
Many customers expressed loyalty to the agency, often citing long-term relationships with the staff and their trust in the service provided over many years.
Mixed Experiences
While most feedback was positive, there were a few complaints regarding policy management and communication issues, indicating some areas for improvement.
Savings and Value
Several customers reported significant savings on their insurance premiums after switching to this agency, appreciating the value and coverage options offered.
- PEPeyton Eagen3 days ago5.0They are very fast and gave me the best car insurance rate I’ve ever had. Definitely the top car insurance agents in Indy.👍🏽👍🏽
- MMMatthew5 days ago5.0Drew is a honest, patient, and hardworking agent. Does a great job and would highly recommend him!
- TWTanya WilliamsNov 6, 20255.0Great service. Rachel was very helpful. Everyone there is helpful.
- NJNatalie JohnsonOct 30, 20255.0I appreciated the great customer service with my account and personalized help from Rachel. I also learned about the Steer Clear program and discount for my oldest child, which will provide additional savings.
- JRJim ReillyOct 28, 20255.0I have been with State Farm for 35 years in multiple states. Now, it is Indiana. The team of Drew, Ally, Rachel and Sam always take care of our family and have our trust. I am new here and will recommend the team.
Frequently Asked Questions About Drew Federau - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I need to pay for an online quote at Drew Federau - State Farm Insurance Agent?
No, you do not have to pay for an online quote. Drew Federau - State Farm offers free quotes.
How can I contact Drew Federau - State Farm Insurance Agent for billing or payment questions?
You should contact your agent directly for billing or payment inquiries. Their phone number and email are available on your bill details page or you can email drew@drewfed.com.
What services does the Drew Federau - State Farm Insurance Agent offer on their mobile app?
The State Farm mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What kind of insurance products can I purchase at Drew Federau - State Farm Insurance Agent?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance products.
What are the office hours for Drew Federau - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays.
What payment methods does Drew Federau - State Farm Insurance Agent accept?
They accept cash and major credit cards including American Express, Discover, Mastercard, and Visa.
Can I complete the insurance process without an agent at Drew Federau - State Farm Insurance Agent?
No, you must work with an agent. If you do not have one, an agent will be assigned to assist you with quotes, policies, and accounts.
What nearby financial services are available around Drew Federau - State Farm Insurance Agent?
Nearby, you can find another State Farm agency as well as Jackson Hewitt Tax Service for your insurance and tax advising needs.
What nearby automotive services can assist me before or after visiting Drew Federau?
Nearby automotive options include Carmel Auto Group for vehicle purchases and Matthews Auto Repair or Coleman Auto Repair Service for repairs and maintenance.
Are there wellness and health centers near Drew Federau - State Farm Insurance Agent?
Yes, the Carmel Wellness Center, Yang Health Center, and Dr. Harry Shao's acupuncture and chiropractic services are close by to help with your health needs.