Business Details
About
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IL-19100947 Our Mission at Kira Harrison State Farm is to help people. We offer a variety of products so that people can manage the risks of everyday life with Life Insurance, Auto Insurance and Home Insurance. We are proud to be a member of the Oak Forest, Crestwood and Midlothian communities. We are also a part of the Oak Forest- Crestwood Chamber of Commerce.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Kira Harrison - State Farm Insurance Agent
15109 Cicero Avenue, Oak Forest, IL
60452, United States
Hours
Reviews
4.9
162 reviews
5 stars
153
4 stars
5
3 stars0
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting agents like Karisa, Haylee, and Sophie for their exceptional service.
Communication Issues
Several reviews mentioned poor communication and responsiveness from the agency, particularly regarding claims and policy management.
Rate Reductions
Numerous customers reported successful rate reductions and better coverage options after switching to this agency, indicating effective service in finding competitive rates.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific agents and overall service quality, suggesting inconsistency in customer experiences.
Professionalism
Customers appreciated the professionalism and knowledge of the staff, with many feeling well-informed and supported throughout their insurance processes.
- DPDana PaluchNov 17, 20255.0Did not use for insurance but they put on a wonderful event for Christmas for kids to see Santa & all of the staff were extremely nice & sweet!
- EPElizabeth PowersNov 3, 20255.0Karisa is such a sweet soul and was so helpful with helping me find the best option for renters/property insurance! Definitely will be sticking with State Farm from now on!! 10/10 recommend!!!
- DSDebra SealsOct 28, 20255.0I love my State Farm agent. She was able to lower my rate by 10.73% hallelujah
- OPOm PatelSep 16, 20255.0Very friendly staff. Loved the conversation with Karisa. Helped me lower my insurance premium thanks to them!
- SJSamantha Ja'naeSep 15, 20251.0On June 30th, Auto Glass Now to my house to pick up my car after a bad windshield replacement that caused water damage. The car was kept by the shop for repairs until August 9th. When they attempted to return the vehicle, they reported that it was shaking and now has an engine issue. This engine problem did not exist when the car was picked up on June 30th, and I did not cause this issue. The windshield replacement and subsequent handling by the shop directly led to the water damage, and now my car has a serious mechanical problem. I filed a complaint with State Farm regarding the windshield replacement and resulting damage. However, despite being a long-time client, I have not received any assistance or resolution. Communication from the agency has been poor, including an incident where I was spoken to in a disrespectful manner by staff, which has added to my frustration. I am requesting that the shop take full responsibility for the engine issue and repair my vehicle at no cost. If the shop refuses, I seek appropriate reimbursement for repairs from the responsible party. I also request that State Farm provide support in resolving this claim without jeopardizing my policy. Customer service is customer service. I get the claims is out of your hands but no way anyone think its okay to talk to me disrespectfully.
Frequently Asked Questions About Kira Harrison - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kira Harrison - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Kira Harrison offers free quotes.
What payment methods are accepted by Kira Harrison - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your account via the Digital Pay Payment Center link by entering your User ID and password to view billing and payment information.
What services does the Kira Harrison - State Farm Insurance Agent office provide?
They provide insurance and financial services including auto, homeowners, life, renters, and business insurance.
What are the office hours for Kira Harrison - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays.
Does Kira Harrison - State Farm Insurance Agent offer services in languages other than English?
Yes, services are offered in both English and Spanish.
Is Kira Harrison - State Farm Insurance Agent accessible for people with disabilities?
Yes, the office has a wheelchair accessible entrance, seating, and restroom, and features a hearing loop system.
Can I save a quote and continue the insurance application later at Kira Harrison's office?
Yes, you can save your quote to continue at a later time; a link will be sent to your email to resume the application process.
What nearby places can I visit around Kira Harrison - State Farm Insurance Agent?
Nearby you can visit Suicidal Hearts, a clothing store for men and women, or enjoy a hairstyle at Hair Crush Beauty Lounge, a nearby beauty and spa salon.
Are there convenient shopping options near Kira Harrison - State Farm Insurance Agent?
Yes, Convenient Food Mart, a grocery store and gas station, is nearby for quick shopping and fueling needs.
Can I combine my visit to Kira Harrison - State Farm Insurance Agent with local dining options?
Yes, you can dine at nearby restaurants like BoFill’s BBQ and Bar or Coopers Bar and Grill after your visit.