Business Details
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IL-19927972 Our mission is to help people in Chicago and greater Chicagoland manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are committed to quality insurance services, and lifelong customer relationships. We are vested in listening to our customers and providing individualized policies for Auto Insurance, Home Insurance, Business Insurance, Life Insurance, Pet Insurance and Health Insurance for every stage of your life. From insuring your first car, to expanding your family and eventually that wonderful retirement property, we're here to protect you and your loved ones from whatever life brings you.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Mae Trongkamsataya - State Farm Insurance Agent
6126 Lincoln Ave, Morton Grove, IL
60053, United States
Hours
Reviews
5.0
918 reviews
5 stars
908
4 stars9
3 stars0
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and responsive service provided by agents like Mae, Aide, Susan, and Simon.
Knowledge and Support
Many reviews highlighted the agents' ability to explain policies clearly and provide tailored advice, ensuring clients understood their coverage options.
Efficiency
Clients appreciated the quick response times and efficient handling of inquiries and claims, making the insurance process smooth and stress-free.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, recommending the agency for its excellent service and competitive pricing.
- SSSonya Sandiego1 day ago5.0I am very happy with my experience with Mae and her staff. Impressed with how they work and connect with me. Any questions I have, Mae and her staff were able to give me a response.
- JBJeff Blum6 days ago5.0Very happy with the experience of switching insurance companies. Susan made it very easy and with an absolute pleasure to work with for this process. Thank you Susan for your excellent communication and your friendly demeanor!
- MSMaria StandleyDec 29, 20255.0My experience was an absolute pleasure, communicating with Susan, and finding the right Insurance fit for me....the whole experience was amazing Thank you so much
- KYKam yousDec 18, 20255.0Simon at the desk is excellent! always checking in, very thorough, and never pushy. When I was boarding a flight, he happily let me pick a convenient time to talk. The owner Mae is just as considerate and professional. I have policies with them for my bikes and cars and am extremely happy with the service. Highly recommended!"
- ENE NDec 17, 20255.0We recently transferred our state farm insurance policies (auto, homeowners, & liability) to Mae's agency. Our previous broker (whom we had policies with for over 30 years) retired and our policies were automatically transferred to another agency. We wanted to transfer our policies to state farm agency near where we lived and found Mae's agency. Mae reached out to us immediately after we requested the transfer and scheduled an appointment to meet with us. She was very helpful and took the time to walk us through each of our existing policies and coverages to ensure we understood our policies, were not under/over insured, answer any questions, and also update any changes to our information. I would recommend her agency to anyone looking for state farm insurance policies.
Frequently Asked Questions About Mae Trongkamsataya - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an online insurance quote at Mae Trongkamsataya - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Mae Trongkamsataya offers free quotes.
What payment methods does Mae Trongkamsataya - State Farm Insurance Agent accept?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website, enter your User ID and password to login, and you will be directed to your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your assigned agent; their phone number and email are available on the details page of your bill.
What services can I manage using the State Farm mobile app?
You can manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Mae Trongkamsataya - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays as well as major holidays like Thanksgiving, Christmas, and New Year's Day.
What languages are spoken at Mae Trongkamsataya - State Farm Insurance Agent?
They offer services in English, Spanish, and Thai.
Can I get assistance from Mae Trongkamsataya - State Farm Insurance Agent if I’m LGBTQ or transgender?
Yes, the agency welcomes LGBTQ clients and is a transgender safe space.
What nearby places can I visit when I come to Mae Trongkamsataya - State Farm Insurance Agent at 6126 Lincoln Ave?
Nearby you can visit the Morton Grove Public Library for arts and entertainment, enjoy a meal or coffee at Super Cup Coffee Shop or Pequod's Pizza, or explore local landmarks like Pioneer Park and Trafalgal Square.
How can nearby transportation or community centers assist me when visiting the insurance agency?
You can use services from nearby facilities like the Morton Grove Police Department for directions or safety, and the Morton Grove Chamber of Commerce for community information, making your visit to Mae Trongkamsataya - State Farm Insurance Agent more convenient.
Are there nearby child care or educational facilities if I need them while visiting the insurance office?
Yes, Athena Children's Academy and Athena Hellenic Schools are nearby for child care and education services, which can be useful if you have kids during your visit.