Business Details
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IL-18392092 Serving Lake in the Hills and the suburbs of Northern Illinois, Alex Celenza State Farm is dedicated to providing exceptional customer experiences. Our services include Business, Home, Auto, Life, Health, and Pet insurance. We're passionate about helping you prepare for life's uncertainties and understanding the significance of safeguarding your family. Let us guide you through your insurance needs. Feel free to reach out with questions or to arrange a consultation. We're eager to connect with you.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Alex Celenza - State Farm Insurance Agent
4590 Princeton ln, Lake in the Hills, IL
60156, United States
Hours
Reviews
5.0
175 reviews
5 stars
173
4 stars0
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and helpful nature of the agents, particularly highlighting individuals like Tatiana, Alex, and Tamara for their patience and thorough explanations.
Responsiveness
Many reviews noted the quick response times and proactive communication from agents, making the insurance process smooth and stress-free.
Knowledge and Expertise
Agents were frequently described as knowledgeable and informative, providing clear explanations of policies and options, which helped customers feel confident in their decisions.
Overall Experience
The majority of customers reported positive experiences, often recommending the agency to friends and family due to the excellent service and support received.
- JEJohn Empen4 days ago5.0Very professional, and considerate of our time, and expenses. Would highly recommend!
- CCCarmen Cardenas6 days ago5.0Adriana does a great job of checking in with costumers to make sure you get the best deal with state farm. Is always on top of tochung base with you.
- JCJia ChenJan 4, 20265.0Tatiana was very helpful and professional. She helped me with my auto and home insurance and made the whole process smooth and easy. She was patient, responsive, and explained everything clearly. Highly recommend working with her!
- AYAngel YescasDec 31, 20255.0A wonderful place to take care of your insurance needs! Gloria is extremely helpful and attentive
- SUSantiago UribeDec 31, 20255.0Tatiana was absolutely amazing to work with! She was professional, patient, and took the time to explain every detail of my auto insurance options in a way that was easy to understand. She answered all of my questions, helped me find the best coverage for my needs, and made the entire process smooth and stress-free. I truly felt that she had my best interest in mind and worked hard to get me a great rate. Highly recommend Tatiana and this State Farm office to anyone looking for excellent customer service and insurance support!
Frequently Asked Questions About Alex Celenza - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Alex Celenza - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
Who should I contact if I have questions about billing or payments?
Please contact your agent; their phone number and email are available on your bill details page.
What features are available on the State Farm mobile app managed by Alex Celenza?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more.
What services does Emergency Roadside Service cover?
Typically covers towing, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the business hours for Alex Celenza - State Farm Insurance Agent?
Open Monday to Friday, 9:00 AM to 5:00 PM; closed on Saturdays and Sundays.
What payment methods are accepted at Alex Celenza - State Farm Insurance Agent?
Cash and most major credit cards including Visa, Mastercard, Discover, and American Express are accepted.
Is Alex Celenza - State Farm Insurance Agent wheelchair accessible?
Yes, the office has wheelchair accessible entrance, parking, seating, and restrooms.
Are appointments required to visit Alex Celenza - State Farm Insurance Agent?
No, appointments are not required, but online appointments are offered for convenience.
What nearby places can I visit before or after my meeting at Alex Celenza - State Farm Insurance Agent?
You can visit Huntington Learning Center for tutoring, Algonquin Academy of Dance & Music for dance classes, or enjoy a meal at D.M. Prime Burgers nearby.
Where can I find convenient services near Alex Celenza - State Farm Insurance Agent?
The UPS Access Point location nearby offers courier and shipping services, which could be useful if you need to send or receive documents.
Are there any fitness centers near Alex Celenza - State Farm Insurance Agent?
Yes, Anytime Fitness and K-Star Fitness gyms are nearby if you want to fit in a workout before or after your visit.