After years of hard work and several acquisitions PHI now has offices in 8 communities across Central and West Central Illinois. We have combined the friendly hard-working spirit of our rural communities with the technology, training and markets to service almost any line of business; including home, auto, business, life and health. Each of the 30+ Porter-Hay employees are licensed and we have the ability to write in 7 different states. With experts in multiple lines of business, we are able to support accounts of any size. Become a client and friend of Porter-Hay Insurance and you will quickly see the difference superior protection provides.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.