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IL-100285631 Our driving passion is to give you a great insurance experience. We strive to make sure you are completely satisfied whether it's a simple question or a complex claim. Give us a chance to be your insurance office and I think you are going to end up doing what most of our customers do - refer your friends.
Location
John Roman - State Farm Insurance Agent
1800 Central Street, Evanston, IL
60201, United States
Hours
Reviews
4.9
212 reviews
5 stars
207
4 stars2
3 stars1
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their professionalism, responsiveness, and helpfulness, particularly highlighting Gavin Farrow's exceptional service.
Expertise
Many reviews noted the agents' knowledge and ability to explain insurance options clearly, helping clients make informed decisions.
Cost Savings
Several customers reported significant savings on their insurance premiums after switching to State Farm, often due to the agents' efforts to find the best rates.
Long-term Relationships
Many clients expressed loyalty to the agency, citing long-term relationships and consistent satisfaction with the service provided over the years.
- MGMitzi GibbsJan 4, 20265.0The entire staff is wonderful to work with, very helpful, professional and provide excellent customer service.and expertise. Multi-policy discounts provide cost-savings.
- KKKMcGovernDec 31, 20255.0I’ll never forget my experience switching to State Farm. In March of 2023, I was traveling for work from Chicago to Dallas when my flight was delayed. I had just gotten off the phone with my previous insurance company, whose poor customer service was causing unnecessary stress, and in that moment, I decided it was time to end that relationship. I called State Farm and was connected to my local John Roman agency, where Gavin answered my call late in the afternoon. Even though it was near the end of his shift, he never rushed me or suggested calling back another day. We spoke for over an hour while I waited for my delayed flight. I explained that in today’s world, especially as a busy professional, no one has time for constant follow-up calls or unresolved issues. Gavin listened, understood exactly what I needed, and guided me through the entire process. The quote he provided was actually a touch higher than my previous policy, but the level of service and confidence he demonstrated made the decision easy. He promised that if I partnered with his agency, he wouldn’t let me down, and nearly three years later, he has absolutely kept that promise. I’ve never had to call with a complaint, and I now have my auto, home, and life insurance with State Farm. Gavin and the entire John Roman team are truly awesome, and I’m grateful for the service and care they provide. I highly recommend this agency.
- CCCatherineDec 17, 20255.0I’ve been with John Roman for many, many years. I’ve always been happy with the service I receive. Most recently Kinley helped me out with updating homeowner and car insurance. She was very responsive and knowledgeable. She answered all my questions and took care of any updates/changes to my policy quickly. She was also friendly and professional. Highly recommend!
- BBBobDec 12, 20255.0Gavin recently helped me on taking out an auto insurance policy. The process was smooth and quick. Gavin's knowledge and expertise on coverage options was impressive. I would not hesitate in dealing with Gavin again, should I need other insurance services.
- RMRichard MonahanDec 11, 20255.0Quick responses to questions and concerns .courteous and respectful.
Frequently Asked Questions About John Roman - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at John Roman - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login and view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent if you have questions about bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What services does the State Farm mobile app offer?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
Emergency Roadside Service typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours of John Roman - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturday and Sunday. It is also closed on major holidays such as November 27, December 25, and January 1.
Can I save an insurance quote to finish later?
Yes, you can save your quote to continue at a later time. When you save, you will receive an email containing a link to return to your application.
What nearby amenities can I find near John Roman - State Farm Insurance Agent?
Nearby, you can visit Beth's Little Bake Shop and Hewn bakery for delicious treats, or stop by page 1 books for unique reading material. These are great places to visit before or after your insurance appointment.
What transportation options are available near the insurance agency?
The Evanston Central Street station and Metra - Evanston Central train stations are nearby, providing convenient public transit options for accessing the insurance office.
Are there any fitness or wellness locations near John Roman - State Farm Insurance Agent?
Yes, Gym 1801 and Serafin Brazilian Jiu-Jitsu are nearby fitness venues where you can work out or train in martial arts before or after your visit to the insurance agency.