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IL-100285631 Our driving passion is to give you a great insurance experience. We strive to make sure you are completely satisfied whether it's a simple question or a complex claim. Give us a chance to be your insurance office and I think you are going to end up doing what most of our customers do - refer your friends.
Location
John Roman - State Farm Insurance Agent
1800 Central Street, Evanston, IL
60201, United States
Hours
Reviews
4.9
207 reviews
5 stars
202
4 stars2
3 stars1
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Gavin Farrow and the team consistently provided exceptional, friendly, and responsive service, making customers feel valued and understood.
Professionalism
Agents demonstrated high levels of professionalism, patience, and knowledge, ensuring clear communication and tailored insurance solutions.
Cost Savings
Many customers reported significant savings on their insurance premiums after switching to State Farm, often highlighting the affordability of the policies offered.
Long-term Relationships
Numerous reviews indicate a strong sense of loyalty and satisfaction among long-term clients, who appreciate the ongoing support and personalized service.
Team Collaboration
The agency's staff worked well together, with multiple agents being recognized for their helpfulness and teamwork in addressing customer needs.
- RDRon Davis6 days ago5.0The experience has been great.
- JCJohn Calkins6 days ago5.0Always helpful and friendly service!
- CNCharles E. NeedhamNov 12, 20255.0Ayla was most helpful in securing an umbrella policy for us. I had inadvertently let the coverage lapse but she followed up knowing that we certainly knew that we needed to continue that coverage. So she guided me through the process and now we are once again covered. My thanks to her for her timely alert. She also helped me a couple months back in attaining insurance for a new bicycle that I had purchased.
- SJSue JarvisOct 24, 20255.0Had several lengthy conversations with Gavin Farrow over a few months time & Gavin treated me with utmost respect & professionalism, He was also very patient & I felt like I could trust what he was telling me. He definitely worked hard & was able to WIN over my business! Kuddos to Gavin!!
- MMMasterXer2Oct 23, 20255.0Exceptional service provided by Gavin Farrow setting up our auto and homeowners insurance. Like a good neighbor Gavin Farrow was there for us.
Frequently Asked Questions About John Roman - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at John Roman - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login and view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent if you have questions about bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What services does the State Farm mobile app offer?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
Emergency Roadside Service typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours of John Roman - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturday and Sunday. It is also closed on major holidays such as November 27, December 25, and January 1.
Can I save an insurance quote to finish later?
Yes, you can save your quote to continue at a later time. When you save, you will receive an email containing a link to return to your application.
What nearby amenities can I find near John Roman - State Farm Insurance Agent?
Nearby, you can visit Beth's Little Bake Shop and Hewn bakery for delicious treats, or stop by page 1 books for unique reading material. These are great places to visit before or after your insurance appointment.
What transportation options are available near the insurance agency?
The Evanston Central Street station and Metra - Evanston Central train stations are nearby, providing convenient public transit options for accessing the insurance office.
Are there any fitness or wellness locations near John Roman - State Farm Insurance Agent?
Yes, Gym 1801 and Serafin Brazilian Jiu-Jitsu are nearby fitness venues where you can work out or train in martial arts before or after your visit to the insurance agency.