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IL-16363037 William Frank State Farm focuses on our State Farm customers' needs and do everything in our power to make the insurance process as easy and painless as possible. In other words, a good neighbor. We are committed to providing Remarkable customer service and insurance knowledge. Our focus is to provide an assortment of insurance products and services in the Elmhurst and surrounding Community. From Auto insurance to Life insurance we are dedicated to assist you with your every insurance need.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
William Frank - State Farm Insurance Agent
113 S Adell Pl, Elmhurst, IL
60126, United States
Hours
Reviews
4.9
327 reviews
5 stars
314
4 stars4
3 stars0
2 stars0
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Dixiana and Rosa received numerous commendations for their exceptional customer service, professionalism, and ability to assist clients with various insurance needs.
Knowledge and Expertise
Customers highlighted the extensive knowledge and expertise of both Dixiana and Rosa, noting their ability to explain complex insurance details clearly and effectively.
Efficiency
Many reviews praised the quick and efficient service provided by the staff, making processes like quotes and claims straightforward and hassle-free.
Friendly Atmosphere
The office environment was described as warm and welcoming, with staff members being friendly and approachable, contributing to a positive customer experience.
Problem Resolution
Customers appreciated the staff's ability to resolve issues promptly and effectively, often going above and beyond to ensure satisfaction.
- VPVanessa Preston4 days ago5.0My vehicle coverage was fast and reliable following an accident, and with future home insurance discounts dependent upon still owning a vehicle, Rosa has been helpful navigating me through my options going forward. She has been communicative and upfront throughout the process, and enjoyable to work with in an otherwise unfortunate life event for me.
- DCDeontae ClemonsNov 13, 20255.0OK, hello Megan this is Georgia and I just wanted to let you know that I appreciate your understanding with me developing what I need to do for my insurance and everything you was 100% in favor for me to get what I needed and I will never forget you and I owe you a gratitude thanks from now on and merry Christmas. Happy new year and happy Thanksgiving OK bye-bye
- CVChristina VelazquezNov 12, 20255.0I contacted State Farm regarding a homeowners quote and my expectations were exceeded! I reached out as I have a current auto policy and wanted to inquire about bundling insurances. Rosa was able to supersede my current coverages while still getting me a better rate and a discount on my car insurance. Cannot recommend them enough!
- CFCindy FuquaOct 31, 20255.0Ms. Dixiana was most helpful when I ran into issues trying to make a payment. My app was not working and with her assistance, I was able to get that payment processed. This is not the first time she has helped, but each and every time she has been nothing but professional and assisted to get my problem solved. Thank you Ms. Dixiana!!
- 3T3cansandamic T.S.MOct 30, 20255.0⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about Dixiana at State Farm! She’s incredibly friendly, patient, and always goes the extra mile to make sure everything is clear and easy to understand. Whether it’s helping with quotes, answering questions, or explaining coverage options, she makes the whole process stress-free. You can really tell she cares about her clients and wants the best for them. If you need insurance help, definitely reach out to Dixiana — she’s the best! 🙌
Frequently Asked Questions About William Frank - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at William Frank - State Farm Insurance Agent?
No, you do not have to pay for a quote online. William Frank offers free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill.
What services are offered through the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
Can I purchase an insurance policy online?
Typically, you can purchase a policy online at the end of the quote process. If not, please reach out to your selected agent or Customer Care.
What are the business hours for William Frank - State Farm Insurance Agent?
Open Monday to Friday from 9 AM to 5 PM, and Saturday from 10 AM to 1 PM. Closed on Sundays and major holidays.
Which payment methods are accepted at this insurance agency?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
What types of insurance does William Frank - State Farm provide?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business insurance.
What nearby facilities can I visit after my appointment at William Frank - State Farm Insurance Agent?
You can visit Jordan's Athletic Center Gym Personal Training for fitness, or enjoy a meal at Elmhurst - Lou Malnati's Pizzeria, Effigy Lounge, or Orale Guey Elmhurst Mexican Restaurant.
Are there any nearby services to assist with mortgage or financial needs?
Yes, nearby mortgage brokers like Rate, Christian Martinez at Guaranteed Rate, and John Noldan at Rate can assist you. Additionally, you can find financial and business consulting services nearby.
How can nearby places enhance my visit to William Frank - State Farm Insurance Agent?
You can combine your visit with nearby amenities like beauty services at MoCaro's Salon and Spa, relaxation at Essential Skin And Beauty, or shopping at Karen Solem Gallery, making your day more enjoyable.