Joshua Mercer: Allstate Insurance

Reviews

• AH

  Autumnn Womack - Harvey

  1 day ago
  5.0
  Rebecca Adams is the TRUTH… professionalism as well as her problem solving skills immaculate. She kept her word throughout the entire process. Rebecca made sure she answered every question in full detail round the best policy possible as well as provided me with the documentation I needed. Rebecca made this process painless. Rebecca ensured she kept her word and ensured that whatever question I had they all got answered. I really appreciate her because I was 0.4 seconds away from leaving Allstate until she intervened and took over. I’m really grateful for her. Thanks Rebecca!
• CL

  Constance Lepper

  1 day ago
  5.0
  Rebecca Adams assisted my grandmother and I by reviewing her home policy and saving her a ton of money!!! My grandmother recently lost her husband, so trying to make all these changes to fit her budget has been a bit overwhelming. Rebecca made the process seamless and was very friendly. I would recommend her to anyone. Thanks girl ❤️
• RH

  Rich Hylton

  5 days ago
  5.0
  Ellis Jones did an exceptional job handling my transition from State Farm to Allstate. He was professional, proactive, and saved me a lot of money. I highly recommend him and believe he is a tremendous asset to the Mercer Allstate office.
• EP

  Edna Parker

  Feb 19, 2026
  5.0
  I am a recent customer with the Mercer Agency with Allstate. The person that impressed me is Ellis Jones. He was pleasant, personable, and professional. He seemed to be full of energy and drive. He was attentive and listened to my concerns. He was very helpful. Thank you very much. You represent your agency and Allstate well.
• NL

  Nik Oh Lee

  Feb 9, 2026
  5.0
  After adding a 3rd vehicle to our insurance doubled. I decided to look into other options. I had an outstanding experience working with Allstate. From start to finish, the process was smooth, professional, and stress-free. Ellis Jones, was especially impressive. Ellis was incredibly kind, knowledgeable, and patient while helping us through the transition. He explained everything clearly, answered all our questions, and made sure we felt comfortable with every step. We truly felt like we were talking to a family member rather than an insurance representative. Excellent customer service like this is hard to find. I highly recommend Joshua Mercer and his team at Allstate to anyone looking for an agent who genuinely cares about their clients. A+ experience all around! The Blockton's

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