Business Details
About
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IL-3477631 Our mission is to build relationships by helping customers on insurance and financial needs and providing excellent service.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Hemina Patel - State Farm Insurance Agent
3837 N Western Ave, Chicago, IL
60618, United States
Hours
Reviews
4.8
242 reviews
5 stars
224
4 stars
8
3 stars0
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, responsive, and knowledgeable staff, particularly highlighting Hemina and her team for their exceptional service.
Claims Handling
While many customers had positive experiences with claims processing, there were notable complaints about poor communication and difficulties in resolving claims, particularly in cases of water damage.
Professionalism
The office staff was frequently described as professional, attentive, and caring, with many customers appreciating the detailed explanations and support provided.
Overall Satisfaction
Most reviews reflected a high level of satisfaction with the service received, recommending the agency for its helpfulness and commitment to customer needs.
- JNJesus Nemenzo6 days ago5.0It’s my first time to visit the office and my experience was exceptional. Both Hemina and Sofia had resolved my concerns and they went extra mile to assist me step by step. Aside from manifesting professionalism, they were patient and attentive to details which I appreciate it very much. I am recommending this top notch company if you want to continued education, convenience and above all, peace of mind. Good luck and have a more productive year ahead!
- SDSam DardickDec 8, 20255.0Great service and I’m very happy to be a customer! Thank you for everything:)
- KSKevin SobczykOct 24, 20255.0Fantastic. Prompt. Always available and hugely helpful.
- ETEber TobarOct 20, 20255.0Evey professional and easy to talk and get information.
- JJJessica JimenezAug 21, 20255.0Hemina and her staff were very friendly and responded quickly when I reached out for assistance. I was out of town they took care of everything leaving me at ease.
Frequently Asked Questions About Hemina Patel - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Hemina Patel - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted by Hemina Patel - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to log in with your User ID and password. You will be directed to your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent for questions on bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are on the details page of your bill.
What are the office hours for Hemina Patel - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
What languages are spoken at Hemina Patel - State Farm Insurance Agent?
We provide services in English, Spanish, Hindi, and Gujarati.
Can I manage my insurance and banking accounts on a mobile app?
Yes, the State Farm mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
Is there a convenient truck rental service near Hemina Patel - State Farm Insurance Agent?
Yes, U-Haul Neighborhood Dealer is nearby, offering truck rentals which can be useful for moving or transporting items after your insurance consultation.
Are there any car dealerships close to Hemina Patel - State Farm Insurance Agent?
Yes, Deals On Wheels, Hertz Car Sales Chicago, Enterprise Car Sales, and DeVaughn J. Morris - Enterprise Car Sales are nearby, ideal for customers looking to insure a newly purchased vehicle.
What dining options are available near Hemina Patel - State Farm Insurance Agent for customers visiting the area?
Borinquen Restaurant, a Latin American restaurant and lounge, is nearby and a great spot to enjoy a meal before or after your visit.