Multiple customers praised the helpfulness, professionalism, and friendliness of agents like Melina and Liliana, highlighting their ability to answer questions and provide support.
Efficiency
Many reviews noted the quick and efficient service provided by the agents, making the process of obtaining insurance smooth and easy.
Pricing
Customers appreciated the reasonable insurance rates and the efforts of agents to find better quotes, although some expressed concerns about sudden increases in premiums.
Negative Experiences
A few customers reported poor experiences with customer service, including long wait times and issues with policy management, leading to dissatisfaction.
LR
Leticia Rios
Jan 3, 2026
5.0
Lily was extremely helpful! Love the customer service.
YV
Yeferson Voteler
Jan 2, 2026
5.0
Es una persona muy amable y paciente
RP
Ruby Priego
Dec 19, 2025
5.0
Excelente servicio y amabilidad de la señorita Melina.. resolvió todas mis dudas
TR
Tameia Ray
Dec 18, 2025
5.0
Melina has been so amazing since I recently started my policy with Great northern , she helped me find the best quote possible at a critical time I really needed coverage . At first the quote was a bit on the higher side , until Melina contacted me to inform that she continued searching and found a quote for $100 bucks less than the initial price to cover my vehicle , I cannot thank her enough for contacting me weeks later just to remind me of my upcoming due date , to keep me on track they way I prioritize to do so ! Thank you Great Northern And Melina For Such A Helpful Experience starting out a new policy during the time of need ! I will recommend my colleagues if and when necessary!
MR
Melinda Robledo
Dec 10, 2025
5.0
Liliana was such a great help! She was able to answer all questions and customer service was great
Frequently Asked Questions About Great Northern Insurance Agency
What types of insurance does Great Northern Insurance Agency offer?
Great Northern provides car & SR-22 insurance, commercial insurance, home insurance, auto insurance, aircraft insurance, renters insurance, and umbrella policy coverage.
Where is Great Northern Insurance Agency located?
It is located at 5632 South Pulaski Road, Chicago, IL 60629, USA.
What are the business hours of Great Northern Insurance Agency?
The agency is open from 9:00 AM to 7:00 PM Monday through Friday, 9:00 AM to 5:00 PM on Saturday, and closed on Sunday.
Which insurance brands does Great Northern Insurance Agency represent?
They represent Travelers Insurance, Progressive Insurance, Roadside Assistance Insurance, Liberty Mutual Insurance, and ANA Insurance.
Can I contact Great Northern Insurance Agency via email or phone?
Yes, you can email them at gnia5632@aol.com or call their main phone +1 773-200-4498, or mobile +1 773-838-3900.
What payment options are accepted at Great Northern Insurance Agency?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does Great Northern Insurance Agency require appointments?
No, appointments are not required to visit Great Northern Insurance Agency.
Which languages are spoken at Great Northern Insurance Agency?
They provide services in English and Spanish.
What nearby financial services can customers visit when they come to Great Northern Insurance Agency?
Nearby financial services include Illinois Automobile Insurance Agency and Liberty Tax Service, which can assist customers with insurance or tax needs before or after visiting Great Northern.
Are there any nearby restaurants where customers can dine near Great Northern Insurance Agency?
Yes, customers can enjoy nearby restaurants such as Taqueria Y Birrieria Morelia, Solazo, and Razpachos for Mexican and Latin American cuisine before or after their visit.
What local services are available near Great Northern Insurance Agency for personal care or wellness?
Nearby services include beauty salons like Marcela Barber & Salon and Sexys peluqueria, as well as health centers such as Friend Family Health Center and Grandview Health Partners Chiropractic.