Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
IL-8279184
The Freddie Crenshaw State Farm Insurance office in Chicago, IL serves customers with insurance and financial services. We can help you and your family with auto insurance, home insurance, life insurance, business insurance, and more. We pride ourselves on great customer service and quality insurance coverage you can trust.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Freddie Crenshaw - State Farm Insurance Agent
4317 W Irving Park Road, Chicago, IL
60641, United States
Hours
Reviews
4.9
205 reviews
5 stars
200
4 stars0
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and responsiveness, particularly highlighting agents like Ruben, Freddie, and Nataly.
Knowledgeable Staff
Customers frequently noted the agents' expertise and ability to explain insurance policies clearly, making the process easier to understand.
Mixed Experiences
While many reviews were positive, some customers reported issues with communication and service consistency, particularly regarding claims and policy changes.
Competitive Pricing
Several customers appreciated the competitive rates offered, often noting significant savings compared to previous insurers.
Personalized Attention
Customers felt valued and cared for, with many mentioning the personalized service and follow-up from agents, enhancing their overall experience.
- TCTonya CrumpNov 17, 20255.0Michael Santos has went above and beyond to help myself and my boyfriend. I'm very thankful for him!
- ESElsie SalasNov 14, 20255.0I called & spoke with Ruben. He was professional & friendly, super pleasant! He was able to answer my questions & made sure that I understood all the information he conveyed before we disconnected. Thank you Ruben for your awesome customer service skills!
- JWJosh WalcottNov 13, 20255.0Michael Santos was a pleasant surprise chatting with him. Very polite and extremely helpful answering all my petty questions. I learned a lot about insurance and I would recommend anyone to have him as an agent! I will be sending many people his way. Im 100% thrilled we met and now do business together. Move over Jake at State Farm Michael is on the way! Lol
- AHAlison HuffNov 5, 20255.0Reuben answered my question quickly!! I appreciate being able to get info in a timely friendly manner!!!
- LALenora AguileraOct 28, 20255.0Ruben assisted me in completing the rest of the auto payment, he was of great help.
Frequently Asked Questions About Freddie Crenshaw - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Is Freddie Crenshaw's State Farm Insurance office a Black-owned business?
Yes, this State Farm Insurance office is a Black-owned business.
What types of insurance does Freddie Crenshaw - State Farm Insurance offer?
They offer auto insurance, home insurance, life insurance, renters insurance, motorcycle insurance, property insurance, boat insurance, pet insurance, and business insurance.
What are the regular office hours for Freddie Crenshaw - State Farm Insurance?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I get a free insurance quote online from Freddie Crenshaw - State Farm Insurance?
Yes, you do not have to pay for a quote online; free quotes are offered.
What payment methods are accepted at Freddie Crenshaw - State Farm Insurance?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Does Freddie Crenshaw - State Farm Insurance provide services accessible to wheelchair users?
Yes, the office has wheelchair-accessible seating and restrooms, including unisex and wheelchair-accessible restrooms.
How can customers access their online billing and payment information?
Customers can use the Digital Pay Payment Center link to log into their account with their User ID and password to access billing and payment details.
Is there convenient public transit or places nearby that can help me visit the office?
Yes, nearby places include Dunkin' coffee shop, Elite Beauty Salon, and Metro Praise Church, which are easy to find landmarks while visiting the State Farm office at 4317 W Irving Park Road.
Where can I enjoy food or drinks around the Freddie Crenshaw State Farm office?
You can visit nearby Dunkin' for coffee and donuts, Number 1 Chop Suey for Chinese cuisine, or McNamara's pub for drinks and food, all located close to the insurance office.
Are there other professional services near Freddie Crenshaw - State Farm Insurance that customers might find helpful?
Yes, nearby are Citywide Mortgage of America Corporation, Mullappallil Law Group, Green Ivy Realty & Property Management, and Gomez Insurance Agency, which offer services like mortgage, legal advice, real estate, and additional insurance options.