Business Details
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IL-3000160051 Our Reason for Being: People and their financial service needs. Our purpose is to enrich the lives of the people we touch, by providing them with the highest quality of financial products and services in order to reduce risk. Cynthia Means State Farm helps individuals and families fulfill their goals and dreams by building a better tomorrow. Our culture is based on an unwavering belief in respect, integrity and compassion.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Cynthia Means - State Farm Insurance Agent
9245 S Ashland Ave, Chicago, IL
60620, United States
Hours
Reviews
4.8
260 reviews
5 stars
248
4 stars1
3 stars1
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents consistently received praise for their professionalism, patience, and helpfulness, particularly Tiffany, Lakisha, and Rocio.
Knowledge and Expertise
Customers appreciated the agents' thorough explanations and knowledge about insurance options, making the process clear and stress-free.
Positive Experience
Many reviews highlighted a pleasant and supportive atmosphere, with agents going above and beyond to meet customer needs.
Efficiency
The service was noted for being quick and efficient, with agents providing timely assistance and resolving issues promptly.
- THtheresa hoskins6 days ago5.0commendation for outstanding service: Tiffany. I am writing to formally recognize the exceptional service I received today from Tiffany, A a senior citizen, I sometimes face "little dilemmas" when navigating the details of my home and auto policies. Tiffany handled my concerns with the utmost professionalism. She was cooperative ,informative, and demonstrated an impressive depth of knowledge regarding the products of both my house and car. It is rare to find someone who is as patient and helpful as Tiffany. She made the entire process seamless and stress-free. On a scale of 1 to 10, I would easily rate her a 10 or higher .I truly appreciate her assistance and wanted to ensure her hard work and kind demeaner did not go unnoticed. Please make sure this feedback is shared with her and included in her personnel file. best regards. T. Hoskins
- KSKyla SmithDec 31, 20255.0A few weeks ago I was transferred to a different company, and that’s when I had the pleasure of speaking with Tiffany Smith. She helped me over the phone with an insurance quote, and honestly — she was incredible. Even in a high-stress situation, Tiffany showed nothing but professionalism, patience, and genuine care. Her customer service was top-tier. She broke things down in a way that was easy to understand, made me feel supported the entire time, and kept such positive energy that it truly made the experience smooth and stress-free. Tiffany’s energy is everything, and because of how well she handled my needs, I’m proud to say I’ll be staying with her from here on out. She’s a real asset, and I’m extremely grateful for the help I received. Highly recommend her! 💯
- CCCurleyDec 31, 20255.0Tiffany Smith provided outstanding service throughout my experience with State Farm. She was highly knowledgeable, professional, and attentive, ensuring all of my questions were addressed thoroughly. Tiffany took the initiative to explain my options clearly and worked diligently to make the entire process efficient and seamless. Her commitment to excellent customer service truly stood out, and she went above and beyond to ensure everything was handled properly. I would highly recommend working with Tiffany.
- KSKyle SmithDec 31, 20255.0Subject: Exceptional service and expertise from Tiffany Smith I can't recommend Tiffany Smith enough. I was completely overwhelmed by insurance options, and they took the time to patiently explain every detail of my policy, ensuring I understood exactly what I was covered for. Their communication was prompt, clear, and they genuinely had my best interests at heart. When I had a minor issue with a claim, Tiffany responded immediately and handled the communication with the company, taking a huge weight off my shoulders. They are knowledgeable, trustworthy, and provide outstanding customer service. If you're looking for an agent who truly cares, this is the one.
- LLLatinapatton1@yahoo.com Lp9498Dec 31, 20255.0I would like to start by thanking agent Lavontae with helping me make my choice to get insured with State Farm insurance. He was very professional, well spoken, and patient when assisting me. Mr.Lavontae went compared multiple companies with State Farm. He showed me why I I made the best decision when choosing auto insurance. My rates are lower and I was helped with getting the discounts such as auto pay , the State Farm driving app , and the bundle plan That fit my Financial needs. I can’t wait to see what working with you guys offer me in the future. Thanks State Farm team as well as Mr.Lavontae.
Frequently Asked Questions About Cynthia Means - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Does Cynthia Means - State Farm Insurance Agent charge for online quotes?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Cynthia Means - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can use the Digital Pay Payment Center link, then enter your User ID and password to login and view billing information.
What are the office hours for Cynthia Means - State Farm Insurance Agent?
They are open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Is Cynthia Means - State Farm Insurance Agent accessible for individuals with disabilities?
Yes, the office has wheelchair accessible seating and restroom facilities.
Which languages are spoken at Cynthia Means - State Farm Insurance Agent?
English and Spanish are spoken at the agency.
Can I manage my insurance and banking accounts via a mobile app?
Yes, the State Farm mobile app allows you to manage accounts, file claims, get roadside assistance, and more.
What services does Cynthia Means - State Farm Insurance Agent provide?
They provide insurance services including auto, life, homeowners, renters, and business insurance, along with financial services.
Are there nearby places where I can shop or eat before or after visiting the insurance office?
Yes, Dollar General and Dollar Tree discount stores are nearby for shopping, and Dan's Hot Dogs and Harold's Chicken Shack offer dining options.
What local transit or community places can help me find or visit Cynthia Means - State Farm Insurance Agent?
Nearby landmarks include Cooper Appliances for home goods and the Good Gyrrl Studio counseling center, which can help you identify the neighborhood when visiting the office at 9245 S Ashland Ave.