IL-100669744 We focus on Auto Insurance, Home Insurance and Life Insurance throughout the Champaign, IL area including Urbana, IL. In a world that is ever-changing and busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good and bad times. It is this belief that stands behind everything we do.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by John Caywood - State Farm Insurance Agent • Mar 01, 2026
Certified by John Caywood - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.9
296 reviews
5 stars
285
4 stars
5
3 stars2
2 stars0
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents are consistently praised for their helpfulness, responsiveness, and professionalism, making the insurance process smooth and stress-free.
Knowledgeable Staff
Customers frequently highlight the agents' expertise and ability to explain insurance options clearly, ensuring clients feel informed and confident in their decisions.
Positive Experiences
Many reviews reflect overall satisfaction with the service received, with multiple customers expressing their intent to recommend the agency to others.
Competitive Pricing
Several customers noted that they received better coverage at lower prices compared to their previous insurance providers.
Mixed Feedback
While most reviews are positive, there are a few mentions of dissatisfaction regarding specific interactions, indicating room for improvement in certain areas.
DM
Dianne Moran
1 day ago
5.0
I was very happy with the help and advice I received from Brayden. I would happily recommend him and this agency for your insurance needs.
PC
Priscilla Crook
5 days ago
5.0
Noah thank you very much. Relief from looking for different companies for car insurance is stressful. Noah you easy my Stress. Thanks
CD
Cody Davis
Feb 18, 2026
5.0
Outta everywhere in Champaign , these individuals were able to help me understand and handle the process of a surety bond.
Great communication and check-ins/ updates
Very effective , clear and kind-hearted staff
Deeply appreciate their kindness and flexibility , especially Alex and Bethany!
EO
Eric O
Feb 2, 2026
5.0
So the person I worked with is Alex. Alex has been absolutely amazing to work with. He’s gone above and beyond with every policy I have, always taking the time to explain my options clearly and make sure everything is set up perfectly for my needs. He’s knowledgeable, responsive, and genuinely cares about making sure I’m covered and comfortable with my decisions. Every interaction has been smooth and stress-free thanks to him. I couldn’t ask for better service and highly recommend Alex to anyone looking for a reliable and trustworthy insurance professional. Thank you Alex!!
DO
Devin O'Dell
Jan 31, 2026
5.0
I broke down 16 miles north of Austin, NV in my 39 ft RV. Oh, you haven't heard of it? No one has. I was 5 and a half hours north of Vegas, and that was the closest shop that could service me. Thankfully I remembered I have State Farm roadside assistance. Bethany worked with me everyday to make sure I would 100% get reimbursed when submitting my $3500 tow all the way to Las Vegas. She also checked on me multiple times a day to make sure I was safe where I was stranded on the side of the road. Just excellent service from an insurance agent, which I feel is exceedingly rare nowadays when it seems that insurance companies are finding ways to deny coverage this particular agent stepped up to make sure I wasn't left with the bill. Thanks so much!
Frequently Asked Questions About John Caywood - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at John Caywood - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account by entering your User ID and password. You will be directed to your billing and payment information.
What services does the State Farm mobile app provide?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for John Caywood - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays.
What types of insurance does John Caywood - State Farm provide?
They offer Auto Insurance, Life Insurance, Homeowners Insurance, Renters Insurance, Motorcycle Insurance, Property Insurance, Boat Insurance, Pet Insurance, and Business Insurance.
Can I purchase a policy or make changes online without an agent?
You usually can purchase a policy online after getting a quote, but completing the process requires an agent. You can also request coverage changes online, which will be processed by your agent.
What notable places are near John Caywood - State Farm Insurance Agent that customers might visit?
Nearby you can find several places such as Yatai Restaurant for Japanese cuisine, University Ave CrossFit for fitness, and Prime Time Pizza for casual dining, providing options before or after visiting the office.
Is there convenient public transportation near the insurance office?
Yes, the C U MTD Illinois Terminal bus station is nearby, making it easy for customers relying on public transit to access the office.
Are there healthcare facilities close to the State Farm office for any medical assistance?
Yes, health centers such as Two Roads Wellness Clinic, DaVita Dialysis Center, and QC Kinetix (Champaign) are nearby for convenient access to medical services.
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Certified March 01, 2026Yext Knowledge Graph
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