Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
ID-494903 At Kimberly Shurtleff's agency, we strive to empower you to make informed decisions by providing the information and the tools necessary to protect what matters most. Through genuine care and concern, this agency is attentive to your needs with the goal of helping you manage the risks of everyday life, recover from the unexpected and realize your dreams.
Location
Kimberly Shurtleff - State Farm Insurance Agent
410 S Orchard St, Boise, ID
83705, United States
Hours
Reviews
4.8
164 reviews
5 stars
155
4 stars2
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of agents like Sean, Sarah, and Janel going above and beyond to assist clients.
Claims Handling
Several reviews highlighted the efficient handling of claims and support during difficult situations, particularly noting the responsiveness of agents like Kimberly and Jamie.
Professionalism
Customers frequently commented on the professionalism and expertise of the agents, with many feeling well-informed and supported throughout their insurance processes.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding billing issues and communication, indicating some inconsistency in service.
- KKKM6 days ago5.0Ballenger provides excellent service & Kiya is one of the most professional individuals on staff. She’s always friendly, courteous & above all gets the job done!
- BRBryan RetigDec 17, 20255.0Nicole was so great in helping me I appreciate the understanding courtesy and empathy to muly situation
- RARichard AndersonDec 17, 20255.0Very proficient an pleasant to work with!
- KSKatelyn SanchezDec 15, 20251.0At 8:37 this morning on December 15th 2025, this insurance agent sped through a school zone while texting. It's kind of ironic that you sell insurance and you drive like that through a school zone. And just so you know it was on orchard before overland road that I saw this occur and I even took a picture of your vehicle so you can't deny it.
- AGAlison GoebelDec 5, 20255.0I had an amazing experience working with Sarah B at State Farm. She helped me get completely lined out with my auto, home, life, and umbrella policies, and made the whole process easy to understand. She took the time to go over every detail and made sure I felt confident in all of my coverage decisions. And I have to give a huge shoutout to Kim’s office—every single employee there is friendly, knowledgeable, and truly on top of things. You can tell they genuinely care about their customers. It’s rare to find an office that operates this smoothly and with such positive energy. Highly recommend Sarah B and the entire team at Kim’s office!
Frequently Asked Questions About Kimberly Shurtleff - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kimberly Shurtleff's agency?
No, you do not have to pay for a quote online. The agency offers free quotes.
What payment methods are accepted at Kimberly Shurtleff - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Access your billing and payment info through the Digital Pay Payment Center by logging in with your User ID and password.
What services does the State Farm mobile app provide?
The app helps manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours of Kimberly Shurtleff - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I purchase an insurance policy online from this agency?
Typically, yes. You can usually buy a policy online after getting a quote, or contact your agent if the option is unavailable.
What types of insurance products does Kimberly Shurtleff offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
How can nearby real estate services like 'All About Properties' and 'Danny M Cafferty Realty Inc' be helpful to clients?
Clients can coordinate insurance needs with these nearby real estate agents when buying or renting properties around Boise.
Are there wellness and counseling centers near Kimberly Shurtleff's agency?
Yes, nearby places include Sovereignty Health and Wellness Center, Hernandez Harris Counseling and Consulting, and The Center for Creativity and Healing, which clients might visit for health and mental wellness.
What nearby attractions can clients visit near Kimberly Shurtleff - State Farm Insurance Agent?
Clients can enjoy local amusements like Escape This escape rooms and Idaho Rush Soccer Club for sports and activities.