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ID-494903 At Kimberly Shurtleff's agency, we strive to empower you to make informed decisions by providing the information and the tools necessary to protect what matters most. Through genuine care and concern, this agency is attentive to your needs with the goal of helping you manage the risks of everyday life, recover from the unexpected and realize your dreams.
Location
Kimberly Shurtleff - State Farm Insurance Agent
410 S Orchard St, Boise, ID
83705, United States
Hours
Reviews
4.8
155 reviews
5 stars
146
4 stars2
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight exceptional customer service, with agents like Sean, Nicole, and Janel being praised for their helpfulness, responsiveness, and professionalism.
Knowledgeable Staff
Customers frequently mention the staff's expertise in explaining policies and providing tailored insurance solutions, making the process smooth and informative.
Positive Experiences
Many clients report enjoyable interactions and a sense of being valued, contributing to a strong recommendation for the agency.
Claims Handling
Several reviews commend the agency's efficiency in handling claims and assisting clients during difficult situations, enhancing customer trust.
Mixed Feedback
While most reviews are positive, a few customers express dissatisfaction with billing practices and communication issues, indicating room for improvement.
- JJJAcob2 days ago5.0Super happy to have called about getting business insurance through these guys. Sean took the initiative to try and help me save some money by bundling up an insurance package. I had just switched personal insurance from Geico to Allstate for lower prices thinking I was happy. However, after speaking with Sean and then waiting for about an hour, he called me back with numbers compiled. After a 3 minute conversation explaining coverage and costs, I ended up choosing to land at State Farm where I saved even more money + attained better coverage. Sean was informative enough to help get me a more well rounded coverage on all of the facets where I was lacking (including an accidental health plan) after asking me a few personal questions. The personal experience of having a phone call with someone literally down the street was a game changer. It really beats having to call a hotline and get a rep whose second language is English to explain things that you’re already having a hard time comprehending. Plus, save money. Thanks, Sean.
- JUJohn Urquidi3 days ago5.05 stars. I worked with Sean to get set up with a new insurance bundle and he went above and beyond out of his way to help. He worked with me every step of the way over a series of phone calls. I’m very pleased that he found me a bundle that will save me about $600 a year from my previous insurance company.
- SFStephanie FrazinNov 6, 20251.0This office keeps trying to reach out to me to get my business back. They have called and texted, I finally responded “stop” to the text and it said I would no longer receive text. Then, they called my elderly in-laws house to ask for me and my husband! They would have had to google my husband’s name to get that phone number as that number would not be on file.
- PMPineda Erin (Pineda Mom)Oct 30, 20255.0Sean was a pleasure to talk to very informative but not pushy which I appreciate someone explaining all of my options but not pushing me to take on more than what I need at the moment so I would recommend state farm to my friends and family that don't already have coverage with you guy's so thank you
- DCDon CourvilleOct 30, 20255.0I had the pleasure of working with Nicole Padilla she was extremely helpful and Pleasant so much so I bundled everything through her homeowners auto and health insurance and anytime I had a question or a problem. She was right there to help me.! I see a long relationship with me and State Farm and Nicole!
Frequently Asked Questions About Kimberly Shurtleff - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kimberly Shurtleff's agency?
No, you do not have to pay for a quote online. The agency offers free quotes.
What payment methods are accepted at Kimberly Shurtleff - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Access your billing and payment info through the Digital Pay Payment Center by logging in with your User ID and password.
What services does the State Farm mobile app provide?
The app helps manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours of Kimberly Shurtleff - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I purchase an insurance policy online from this agency?
Typically, yes. You can usually buy a policy online after getting a quote, or contact your agent if the option is unavailable.
What types of insurance products does Kimberly Shurtleff offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
How can nearby real estate services like 'All About Properties' and 'Danny M Cafferty Realty Inc' be helpful to clients?
Clients can coordinate insurance needs with these nearby real estate agents when buying or renting properties around Boise.
Are there wellness and counseling centers near Kimberly Shurtleff's agency?
Yes, nearby places include Sovereignty Health and Wellness Center, Hernandez Harris Counseling and Consulting, and The Center for Creativity and Healing, which clients might visit for health and mental wellness.
What nearby attractions can clients visit near Kimberly Shurtleff - State Farm Insurance Agent?
Clients can enjoy local amusements like Escape This escape rooms and Idaho Rush Soccer Club for sports and activities.