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IA-1001003337 Our role is to ask the tough questions that provoke thoughts and conversation. The worst time to find out an answer is at claims time, so we point out gaps in your current plan. We ask that you be open and honest with us, so that YOU can make decisions for you and your family. Together, we create YOUR plan, so that you can manage the risks of everyday life, plan for the unexpected, and better achieve your dreams!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Christel Manson - State Farm Insurance Agent
1935 E Ridgeway Ave, Waterloo, IA
50702, United States
Hours
Reviews
4.9
190 reviews
5 stars
178
4 stars
8
3 stars0
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and attentive, creating a welcoming atmosphere for clients.
Expertise
Agents are noted for their knowledge and ability to provide clear explanations of policies, helping clients make informed decisions.
Claims Handling
While many reviews highlight positive experiences with claims, there are some concerns about accountability and responsiveness in resolving issues.
Long-term Relationships
Many customers express loyalty to the agency, citing long-term relationships and consistent satisfaction with service over the years.
Value for Money
Clients appreciate the competitive pricing and the agency's efforts to find the best coverage options that fit their needs.
- LMLily Mrdalj3 days ago5.0I cannot say enough great things about my experience with this office especially Becki! She made the process so smooth/simple and relieved a lot of stress I was having with the process of being a first time home buyer. I know I am in great hands! 🙌🏻 Amy was also wonderful in coordinating/getting me to the right place to discuss my options.
- LVLacey VanBrocklin-EnriquezNov 3, 20255.0I called State Farm after seeing some ladies in a fb group suggesting them at that it was mostly woman at this location. When I called i talked to Christel she was super friendly and helpful right off the bat. She gave me a great quote for my car insurance which was lower than my previous insurance. She answered all my questions and I would definitely recommend Christel as an agent.
- ACAmy CaseyOct 28, 20255.0I have been with these ladies for years. They have been very helpful to me. They have answered all of my questions. And when I had an accident was extremely helpful and made sure that everything was going well throughout the process. I am very happy with every person in this office. I am awlays greeted with smile.
- LFleaderof fruitloopsOct 8, 20251.0I want to warn others: after multiple years with them, everything seems fine until it comes to taking accountability and solving problems. They failed to double-check my policy, leaving me paying for coverage that did not match my needs. When I brought this to their attention, there was no formal apology or effort to correct the mistake. Instead, Becky was rude and dismissive, and the office staff simply pawned off my incorrect policy to my new agent rather than fixing the issue. I relied on their expertise, but this experience shows they will avoid responsibility rather than ensuring their clients are properly covered. If you care about your family’s protection, move your business elsewhere to another agent. They failed to double-check my policy, were rude about it, and pawned the problem off instead of fixing it. PS: New agent saved me more money as well! P.S.S They did not reach out 4 times as per my lawyer I documented every interaction. I had to reach out, bank never notified I did upon asking about coverage. Guess lack of accountability and lying go hand and hand with this location.
- RTRay TatroSep 30, 20255.0Korry and others at the office were very helpful and professional as we reviewed all of my policies. We refined my coverage to reduce my risk exposure and eliminate unnecessary options. In just one visit, we improved homeowner's, auto, and umbrella liability policies. I left knowing I would be well covered at a reasonable cost.
Frequently Asked Questions About Christel Manson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Christel Manson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted by Christel Manson - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on our website. Enter your User ID and password to login and access your billing and payment information.
What services does Christel Manson - State Farm Insurance Agent provide?
We offer insurance and financial services including auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
What are the office hours for Christel Manson - State Farm Insurance Agent?
Our office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I manage my insurance and banking accounts using a mobile app?
Yes, the State Farm mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
Is Christel Manson - State Farm Insurance Agent wheelchair accessible?
Yes, the office has a wheelchair accessible entrance.
What nearby dining options are available near Christel Manson - State Farm Insurance Agent?
Nearby dining includes Taco John's, McDonald's, Freddy's Frozen Custard & Steakburgers, Domino's Pizza, Subway, Panera Bread, Wendy's, and Golden China. You can grab a meal or a quick bite before or after your visit.
Are there nearby lodging options for visitors to Christel Manson - State Farm Insurance Agent?
Yes, nearby hotels include Super 8 by Wyndham Waterloo and Days Inn & Suites, convenient for out-of-town clients needing accommodations.
What nearby services can help customers visiting Christel Manson - State Farm Insurance Agent?
Nearby services include Crossroads Dental for dental care, Waterloo Driver's License Station for DMV needs, Priority 1 Automotive Services for vehicle repairs, and Liberty Tax for tax services, all helpfully located close to our office.