Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
IA-1001003337 Our role is to ask the tough questions that provoke thoughts and conversation. The worst time to find out an answer is at claims time, so we point out gaps in your current plan. We ask that you be open and honest with us, so that YOU can make decisions for you and your family. Together, we create YOUR plan, so that you can manage the risks of everyday life, plan for the unexpected, and better achieve your dreams!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Christel Manson - State Farm Insurance Agent
1935 E Ridgeway Ave, Waterloo, IA
50702, United States
Hours
Reviews
4.9
195 reviews
5 stars
183
4 stars
8
3 stars0
2 stars0
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The office staff is consistently praised for their friendly, helpful, and professional service, with many customers feeling treated like family.
Expertise
Agents are noted for their knowledge and ability to explain insurance options clearly, helping clients navigate complex situations.
Responsiveness
Customers appreciate the quick response times and proactive communication from the team, especially during claims and policy changes.
Mixed Experiences
While many reviews are positive, there are a few instances of dissatisfaction regarding accountability and handling of specific issues.
- JDJamie DietschJan 2, 20265.0Becki is the greatest! Super helpful and works diligently to ensure customer satisfaction!
- EEEmmaDec 19, 20255.0This office is great! Every interaction has been so friendly and helpful. I have had several significant life changes, and they have guided me through everything, making sure I have a solid understanding as well as being incredibly prompt and professional. Definitely recommend!
- SWSherry WhiteheadDec 8, 20255.0Everytime we enter Christel Manson's office we are greeted with friendly smiles and efficient communication! Great Customer Service!
- AJAmy JunkinsDec 8, 20255.0Becky was a delight on the phone and helped me switch my car insurance to a new car. She made it easy and will send me new ID cards.
- LMLily MrdaljNov 21, 20255.0I cannot say enough great things about my experience with this office especially Becki! She made the process so smooth/simple and relieved a lot of stress I was having with the process of being a first time home buyer. I know I am in great hands! 🙌🏻 Amy was also wonderful in coordinating/getting me to the right place to discuss my options.
Frequently Asked Questions About Christel Manson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Christel Manson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted by Christel Manson - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on our website. Enter your User ID and password to login and access your billing and payment information.
What services does Christel Manson - State Farm Insurance Agent provide?
We offer insurance and financial services including auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
What are the office hours for Christel Manson - State Farm Insurance Agent?
Our office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I manage my insurance and banking accounts using a mobile app?
Yes, the State Farm mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
Is Christel Manson - State Farm Insurance Agent wheelchair accessible?
Yes, the office has a wheelchair accessible entrance.
What nearby dining options are available near Christel Manson - State Farm Insurance Agent?
Nearby dining includes Taco John's, McDonald's, Freddy's Frozen Custard & Steakburgers, Domino's Pizza, Subway, Panera Bread, Wendy's, and Golden China. You can grab a meal or a quick bite before or after your visit.
Are there nearby lodging options for visitors to Christel Manson - State Farm Insurance Agent?
Yes, nearby hotels include Super 8 by Wyndham Waterloo and Days Inn & Suites, convenient for out-of-town clients needing accommodations.
What nearby services can help customers visiting Christel Manson - State Farm Insurance Agent?
Nearby services include Crossroads Dental for dental care, Waterloo Driver's License Station for DMV needs, Priority 1 Automotive Services for vehicle repairs, and Liberty Tax for tax services, all helpfully located close to our office.