UHA Health Insurance

Reviews

• MJ

  Maliaa Janssson

  Oct 24, 2025
  1.0
  I called to resolve access to two UHA accounts and update the email on file. I was unable to access one account and faced payment issues because I couldn’t log in. The representative Gimna repeatedly interrupted me and seemed to confuse my group number with a division number. My other email on file is inactive/non-existent, and my security questions did not work, yet the rep reset my account. I was told enrollment would handle the email change, but I was left on hold for a long time and did not receive the form needed to update the email. I was told to contact Enrollment and she had another rep send me and email of the form I needed. but I wasn’t given a direct transfer option or a case/reference number. This wasted a lot of time and I did not feel heard or helped. I’d recommend better routing to another clearer guidance on required forms, and written follow-up with a concrete timeline.
• AT

  A T

  Mar 19, 2019
  5.0
  Come down to the office. Super nice & helpful staff. Awesome service, they took care of my issues fast. So happy.
• KP

  Katie Ann Plick

  Jan 9, 2019
  1.0
  Health insurance should be reliable and convenient, but UHA really doesn't care about it's customers. Good luck reaching a real person. Sometimes you can't even reach them and it takes them a full day to get back to you which is unacceptable when you're in need of care.

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