On the River Wye in the county of Herefordshire, our Hereford office is proud to look after the commercial insurance and employee benefits needs for our clients, directly out of our high street branch. We welcome visits and are keen to arrange solutions for businesses of all shapes and size. Clarke Roxburgh was founded in the mid 1960s and grew to become the largest independent broker in the Midlands. Mr Clarke and Mr Roxburgh sold the business to five staff members in 1999 who continued growth, offering all types of insurance solutions, as well as mortgage and financial advice. The business was bought by Jelf in 2008. In 2020, Jelf became Marsh Commercial, aligning the business closer to its parent company.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.