Andy Thomas - State Farm Insurance Agent

Reviews

• RS

  Retchiel Sanchez

  3 days ago
  5.0
  I’m looking for lower cost insurance with the same benefits as our original insurance. StateFarm saved me on cost! not only that my agent and staff are very friendly, and kind great customer service, I recommended StateFarm to my family and friends. I love StateFarm!
• FK

  Fleurette Katayama

  4 days ago
  5.0
  Really good customer service they got me the lowest quote that was really affordable I would recommend them to everyone
• JH

  Joshua Heyman

  Feb 24, 2026
  1.0
  My family has been insured through Andy Thomas’s office for approximately five years. Throughout that time, our experience had been consistently positive, and we trusted the office to act in good faith. In September 2025, we discovered a leak beneath our home’s foundation. From the outset, Andy Thomas and his first response representative, Dale, assured us that we would be taken care of during what was an extremely stressful situation. We were referred to a plumber, Hank Hankinson, who we were told had been used by the office hundreds of times for similar cases. Mr. Hankinson inspected the issue and confirmed that a cracked pipe beneath our bathtub was the source of the leak. The repair required removal of the bathtub and excavation through the foundation. This repair process took approximately two months to complete. Throughout September, October, and into November 2025, Andy Thomas repeatedly assured me that he would handle this matter internally and that my family would be taken care of financially. Based on these repeated assurances, I proceeded in good faith and relied on his word. The issue arose when Andy Thomas later informed me that he would not honor the portion of the payment he had promised. I was told that his “hands were tied” because my wife had submitted a claim with State Farm on the day the issue was first discovered. That claim was denied within approximately 10 minutes, without any inspection or site visit. As a result, despite repeated assurances over several months, Andy Thomas withdrew his commitment solely due to a brief, immediately denied claim. The total remaining balance is $1,907. I have already paid my $1,000 deductible and am now being required to pay the remaining amount that I was explicitly told would be handled. This situation represents a clear breakdown of trust. Verbal commitments were made repeatedly and relied upon, only to be reversed later. Regardless of internal policy constraints, the assurances given to me over a prolonged period created reasonable reliance and expectation. I am submitting this complaint so that this matter is formally documented and reviewed.
• JG

  Jorge Gonzalez

  Feb 9, 2026
  5.0
  The state farm agents were very professional. They handled the entire transfer of my home insurance, and within minutes I was provided with a much lower rate than I had with my old insurance company.
• KA

  Kenya Anderson

  Jan 29, 2026
  5.0
  The team is professional and welcoming, and they make you feel comfortable right away. They explained my coverages in detail and helped me understand the differences between the state I moved from and my current state, which made the process much easier.

Frequently Asked Questions About Andy Thomas - State Farm Insurance Agent