Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many highlighting specific agents like Heather, Jennifer, and Gabe for their exceptional service.
Efficiency
Many reviews noted the quick and efficient handling of insurance processes, making transitions and policy changes easy and stress-free for customers.
Cost Savings
Numerous customers reported significant savings on their insurance premiums after switching to State Farm, often highlighting the agency's ability to find better rates and discounts.
Professionalism
The team was frequently described as professional and thorough, with agents taking the time to explain policies and ensure customers understood their options.
Personalized Experience
Customers appreciated the personalized attention they received, feeling valued and not just like a number, which contributed to their overall satisfaction with the service.
SS
Sheri Sharp
3 days ago
5.0
I wanted to take a moment to share some feedback regarding Heather. She has been absolutely incredible to work with. Her professionalism, knowledge, and genuine care have made such a positive impression on me. She is so informative and supportive that I honestly feel like she’s become a trusted friend throughout this process.
You have a truly wonderful person representing your organization, and her dedication reflects extremely well on your team.
I also want to express my appreciation for the excellent assistance I received in reviewing my retirement benefits. You have two outstanding employees who made this experience both smooth and enjoyable.
Since it’s Friday, November 21st, please consider giving them the rest of the day off — they’ve certainly earned it!
Thank you again for all the support.
SN
SHAPOUR NASSIRI
4 days ago
5.0
Mrs Heather Roberts is an expert in her field.
She stayed on the phone with me while I was changing my home and car insurance.
She also helped me get the details needed from the home security company.
She actually deserves 10 stars, but unfortunately only 5 stars available.
Great job Mrs. Roberts.
Thank you.
JW
John Wheeless
Nov 7, 2025
5.0
My family was a firm Allstate customer for over 30 years. I am proud to say that Steven Scott is now my agent. Steven spent time explaining all the details of my current insurance and where it could be improved and took time to insure I fully understood every detail. He also was very professional and just simply nice to deal with. I look forward to being here for a good long time. My wife is trilled we are with State Farm, guess I did something right ,lol, if you are looking for an agent that treats you like a person not a number hit him up he is worth it !!!!!!!!!!!!
JJ
Jonathan
Nov 5, 2025
5.0
I was very impressed with how knowledgeable and helpful Lori was about my many different policy options that I had available. I wasn't even considering changing what I currently have, but after she showed me how I could not only improve my coverage but also save money, it was a no-brainer.
Through the process, it was obvious that Lori had my family's best interest in mind and that her primary goal was simply to help. She did just that while also raising the standard of what I consider to be exceptional, above and beyond customer service.
Never did I feel rushed or as if I had stupid questions. On the contrary, I felt cared for. What more could you ask for today?
AS
Asiyah Abdul Salaam
Nov 4, 2025
5.0
I had the pleasure of receiving a cold-call from Stephen Sharman at State Farm. His timing was impeccable as I was looking to switch from the ridiculous rates of Allstate. Stephen spent quite a bit of time with me over the phone while he searched for the most affordable rate that was suitable for ME. I never felt like a generic customer. Stephen was professional, proficient, efficient, knowledgeable, patient and thorough. I do believe that State Farm is where I'll stay for a long time. Thank you, Stephen.
Asiyah Abdul-Salaam