Agents like Brandy and Nydia received high praise for their friendly, knowledgeable, and attentive service, making the insurance process smooth and stress-free.
Expertise
Customers highlighted the agents' expertise in explaining policies and finding the best coverage options, often resulting in significant savings.
Personal Touch
Many reviews noted the personal and caring approach of the staff, making clients feel valued and understood throughout their insurance journey.
Efficiency
The agency was commended for its quick response times and efficient handling of claims and inquiries, contributing to a positive customer experience.
Overall Satisfaction
Overall, customers expressed high satisfaction with the agency, recommending it for its exceptional service and commitment to client needs.
SB
Stan B
Nov 6, 2025
5.0
Chris and Brandy are right on top of things. I love working directly with real people instead of computer generated responses that miss the mark half the time. Fantastic experience.
AA
Arturo Alcaraz
Oct 20, 2025
5.0
i recently had the pleasure of working with Brandy Johnson from Chris Richardson Statefarm insurance. She made the process of getting insured very smooth and worry free. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend her to anyone looking for an insurance agent that puts customers first.
IJ
Inshan Jagdath
Jul 8, 2025
5.0
Working with Nydia Reynolds was a great experience! She made the home insurance process quick, clear, and stress-free. Nydia explained everything in simple terms and helped me choose the right coverage for my home. I feel well-protected and confident in my policy. Highly recommend her services!
SB
Shonda Brown
Jun 25, 2025
5.0
Awesome personality and customer service!
Carrie went above and beyond my expectations and she is greatly appreciated.
Frequently Asked Questions About Chris Richardson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Can I get an insurance review or consultations for free?
Yes, policy reviews are free and encouraged!
Does Chris Richardson State Farm provide small business insurance in Georgia?
Yes! We are more than happy to assist you with all your small business insurance needs.
Can I bundle auto and home insurance with State Farm?
Of course! When you bundle your policies, you could be eligible for a lower insurance rate.
Does Chris Richardson State Farm offer homeowners insurance in McDonough?
Yes, we would be happy to assist you with all of your homeowner's insurance policy questions and coverage.
Do I have to pay for a quote online at Chris Richardson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Chris Richardson - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Chris Richardson - State Farm Insurance Agent?
The office is open Monday from 9:00 AM to 1:00 PM and 2:00 PM to 5:00 PM, Tuesday through Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Where is Chris Richardson - State Farm Insurance Agent located?
The agency is located at 2020 Avalon Parkway, Suite 215, McDonough, GA 30253, USA.
How can I access my billing and payment information online?
You can access your account through the Digital Pay Payment Center link by entering your User ID and password to view your billing and payment details.
Does Chris Richardson - State Farm Insurance Agent assist with small business insurance in Georgia?
Yes, we are happy to assist you with all your small business insurance needs in Georgia.
Can I bundle auto and home insurance policies at Chris Richardson - State Farm Insurance Agent?
Yes, bundling your auto and home insurance policies could make you eligible for lower insurance rates.
What nearby financial services can I visit when coming to Chris Richardson - State Farm Insurance Agent?
Nearby, you can find Idalia S Craig: Primerica for additional financial advising and Selebration Tax Services for tax and financial solutions, which can complement your insurance planning.
Are there any nearby home health care services near Chris Richardson - State Farm Insurance Agent?
Yes, Pleasant Home Care and ARAA Home Care LLC are nearby, so you can easily coordinate insurance needs related to home health care services.
What nearby attractions or services can I visit near Chris Richardson - State Farm Insurance Agent to make the most of my visit?
You can visit Middleton Realty Group LLC if interested in real estate, or take time to relax at My Relax Session or Over the Road Therapy, which offer counseling and mental health services nearby.