Ralston Charles: Allstate Insurance

Reviews

• TG

  Terrance Greenlee

  Dec 12, 2025
  5.0
  I would like to speak on my recent situation with Allstate. First, the only reason why I am giving Allstate a 5 star review is because of the Agent named Samatha D. This person has not only helped me save money with Allstate, she has more than helped me with a claim that I am currently going through. She has helped me get in contact with the adjuster to get information about my vehicle and even help me understand the process of getting the funds to my leinholder. If it was not for Samatha, this rating would be a 1 star review. From the time the claim was filed to getting the valuation back was 14 days. I have never seen such a slow process, but Samantha was the only saving grace. I kid you not, if Samantha was not part of this company, this review would have went in the opposite direction. That is how valuable Samantha is, I believe. Allstate, Ralston Agency, I truly hope you know what a great Customer Service agent you have and possibly the only Team member, that I believe, gives that 100% customer dedication factor. It seems that her dedication is within her DNA and just wants to help her clients. I really appreciate people like Samantha D. Samantha, and people like her, gives me hope that insurance companies are not just in business to take advantage of their customers but are really out here to protect their clients. Thank you Samantha, you are the best.
• NS

  Nelly Silva

  Nov 19, 2025
  5.0
  The Charles made my switch to Allstate easy and saved me money as well. They were very transparent about cost and looked for all discounts to help save money. Recommended for sure.
• AD

  Austin Dodd

  Feb 24, 2024
  1.0
  He bought my other agent’s business a couple years ago. I’ve called a couple times, but never got him on the phone. I end up doing all my stuff online myself.
• TW

  Tessa Will

  Nov 25, 2023
  5.0
  I had contacted Allstate to get a quote that's feasible for us. Agent Kevin was very professional and friendly. I would recommend Allstate due to Kevin assistant. Thanks Again Kevin for being productive of what you do..
• LG

  Lynn Greene

  Jul 6, 2022
  4.0
  Staff is very professional and helpful with all your insurance needs.

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