Business Details
About
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FL-L071665 Our mission is to be the customer's first choice for quality insurance and financial products. We truly care about our customers and we strive to demonstrate that through our auto and life insurance coverage in Winter Haven and Central Florida.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Rob Semans - State Farm Insurance Agent
639 1st St S, Winter Haven, FL
33880, United States
Hours
Reviews
4.9
891 reviews
5 stars
865
4 stars
17
3 stars1
2 stars0
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by agents like Maggie, Wendy, and Veronica, highlighting their professionalism, knowledge, and willingness to assist.
Expertise
Many reviews noted the agents' thorough understanding of insurance products and their ability to explain options clearly, making the process easier for clients.
Affordability
Several customers mentioned receiving better rates and savings compared to previous insurance providers, indicating a strong focus on competitive pricing.
Friendly Atmosphere
The office environment was described as welcoming and friendly, contributing to a positive customer experience.
Long-term Relationships
Many clients expressed loyalty to the agency, citing years of satisfactory service and a commitment to helping them with their insurance needs.
- LMLele MNov 17, 20255.0The staff is awesome and always very helpful.
- ALAdriana LopezNov 17, 20255.0Diana was very professional and attentive. After 23 years with our previous auto insurance provider we decided to switch to State Farm. Very grateful for the great rate and experience. We look forward to many years with State Farm.
- LSLizzy ShoemakerNov 10, 20255.0Rob Semans office has taken care of me since I was a teen. Very helpful and honest people. Highly recommend!
- MMMzkd10Oct 29, 20255.0Maggie and the team were awesome! Maggie was very helpful by answering all my questions and concerns and she kept me up to date with each step of the process for the services I was interested in. I had a great experience with State Farm because she was patient, kind and well informed about their insurance products. Thanks again!
- LMLaura MooreOct 28, 20255.0Ronnie at State Farm today helped me get the insurance for my new car. I have used this branch for several years now and they help me out greatly.
Frequently Asked Questions About Rob Semans - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Rob Semans - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Rob Semans offers free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on your bill's details page.
What services can I manage using the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What hours is Rob Semans - State Farm Insurance Agent open?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What types of insurance does Rob Semans - State Farm Insurance Agent provide?
They provide Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
How can I pay for my insurance policy?
Payments can be made using cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Does the office offer wheelchair accessible seating and restrooms?
Yes, the office has wheelchair accessible seating and restrooms to accommodate all customers.
Are appointments required to visit Rob Semans - State Farm Insurance Agent?
No, appointments are not required, although online appointments are offered for convenience.
What nearby pharmacies can I visit when coming to Rob Semans - State Farm Insurance Agent?
Nearby pharmacies include Winter Haven Pharmacy, Kay Pharmacy, Benzer Pharmacy, and Walgreens, which can be useful for your health needs while in the area.
Are there wellness or spa services near the insurance office?
Yes, Salt Room Winter Haven and The Salt Room beauty salon are close by, perfect for relaxation before or after your visit.
What financial or real estate services are available near Rob Semans - State Farm Insurance Agent?
Nearby financial and real estate services include Your Home SOLD Guaranteed Realty, Tina Marie LLC, Guaranteed Rate, Jack Summers at Guaranteed Rate, and Nationwide Mutual Insurance Company, which can assist with related financial or property needs.