I'm not happy at all with Mr. Bradshaw and his assistant Anna Martin. I've been a customer now going on my 4th year. The policy has gone up every year and like a jerk I pay it. This year it was a significant increase. So I decided to call last Tuesday - 8 days ago - and I think I spoke to Kyle Bradhaw himself. He assured me he can shop my policy to over 40 companies. After a couple of days, I emailed to ask how is it going. I was advised by email that they are working on my policy. So I waited until Monday which was 6 days later. I asked them what's going on. If you don't want my business, I'll look elsewhere. How long does it take to run my policy for 40 companies thru a computer - 5 minutes? So by email I received an apology I think directly from Mr. Bradshaw himself. And the next day, I spoke with Anna Martin, who quoted me a favorable rate I could live with. So after reviewing the policy compared to what I had, I called her the very next day to give her my bank account info. I called her two times at 12 noon and 3 pm and both times it went to voicemail that I didn't leave a message, but I did email her twice notifying her I am trying to get in touch with her. No answer - No response - I emailed the next morning, which is today and she emailed me back her direct line, which I called her and was ready to sign up but she tells me there is a surcharge of $500 because I made a claim - one claim in 9 years. So I expressed my disspointment and Ms. Martin kept insisting it wasn't her fault. Who's fault was it that she gave me a bogus quote? She did say she would try another company, but she wouldn't be able to do it until tommorrow because there were other important clients ahead of me. That makes me wonder. You have other clients waiting for more than the 8 days that I have been waiting? That scares me. Again, when I expressed that I was angry over this she just kept saying there is nothing she can do about it. Now after 4 years of never spending 5 minutes on the phone with this agency, they couldn't give me five minutes to make matters better? No they made it worse. I am wondering if she will get back to me tommorrow. I hope not. I hope Mr. Bradshaw has someone a little more polite contact me. And of course when I get a quote, make sure it's solid - not have a surcharge when I'm about to pay. I think that is called bait and switch. I am not happy at all with this agency and would recommend you look elsewhere. It seems to me Anna Martin is a little too busy to actually help the customers that keep her in business. And since she works directly for Mr. Bradshaw, my suggestion is look elsewhere.