Direct Auto Insurance

Reviews

• BG

  Brian Hayes, Classical Guitarist

  4 days ago
  1.0
  I canceled my auto insurance policy at the Sanford location on March 17 and received written confirmation. Despite this, the policy was not properly terminated and auto-renew remained active, resulting in an ACH debit of $255.76 on April 1. I ultimately had to drive to the office in person to resolve the issue. During that visit, they acknowledged the error and had me sign a document confirming retroactive cancellation, with a refund to be issued by mail. This situation required significantly more time and effort than it should have, including follow-ups and escalation. I recommend that anyone canceling a policy here carefully verify that auto-pay and renewal have been fully disabled and monitor their account closely afterward. Customer service during this process was inconsistent, which made resolution more difficult than expected.
• TT

  Tic Teal

  Feb 22, 2026
  5.0
  Go See Pete, If you’re looking for someone experienced who truly knows the business and can help get you back on the road, visit Pete at the Direct Auto office in Sanford. Pete always goes the extra mile to assist and makes sure you fully understand your car insurance coverage.
• MG

  Mady Gal

  Feb 18, 2026
  5.0
  Pete is a great agent his customer service skills are excellent!
• PB

  Patrick Barrett

  Feb 17, 2024
  5.0
  As an expert with over 30 years in Customer Service and Sales experience, I found that Patricia was a consummate professional with extraordiary listening skills. Patricia was very personable as she patiently addressed all of my concerns and provided options to best suit my needs. Very detail oriented, Patricia did an excellent job of confirming my understanding, reviewing and summarizing policy details. I highly reccommend Patricia as an exceptionally comptent customer service and sales agent.

Frequently Asked Questions About Direct Auto Insurance