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FL-W622823 Our mission is to develop authentic relationships with our customers and within our community. Focus on customer needs and help them accomplish their dreams. Make empowerment a lifestyle! We believe core values guide us each and every day, and at Shannon Olson State Farm our key values are Integrity, Relationships, Kindness, Achievement and Community.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Shannon Olson - State Farm Insurance Agent
322 Paseo Reyes Dr., Saint Augustine, FL
32095, United States
Hours
Reviews
5.0
605 reviews
5 stars
595
4 stars6
3 stars2
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, friendliness, and professionalism of the staff, particularly mentioning agents like Meredith, Cait, and Shannon.
Efficiency
Many reviews highlighted the quick response times and ease of the insurance process, with several customers noting how smoothly their transitions and policy setups were handled.
Knowledgeable Staff
Agents were frequently described as knowledgeable and informative, providing clear explanations and guidance on insurance options.
Competitive Pricing
Several customers reported satisfaction with the competitive rates offered, often noting significant savings compared to previous insurers.
Overall Experience
The majority of feedback reflected a positive overall experience, with many customers expressing their intent to recommend the agency to others.
- BABurt AbramsNov 10, 20255.0Hannah was very helpful. Provided a quote and sent paperwork immediately. Excellent personality and performance.
- LBLuke BrindeiroOct 28, 20255.0Lais was very helpful with my homeowners and auto coverages!
- JSjeffrey starrattOct 28, 20255.0Excellent very nice and helpful
- RMRuth MiliteOct 27, 20255.0Lais Barros provided excellent customer service. She was friendly, knowledgeable and helpful!
- THTahitta Hall-WashingtonOct 16, 20255.0Thanks to the Shannon Olson team at StateFarm.
Frequently Asked Questions About Shannon Olson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online at Shannon Olson - State Farm Insurance Agent?
No, the agency offers free online quotes with no payment required.
What payment methods are accepted at Shannon Olson - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information by using the Digital Pay Payment Center link and logging in with your User ID and password.
Who should I contact if I have questions about billing or payments?
Contact your State Farm agent using the phone number or email provided on your bill's details page for billing or payment questions.
What services does the State Farm mobile app offer?
The app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Shannon Olson - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Is it possible to save a quote and complete the insurance purchase later?
Yes, you can save your quote and receive an email with a link to continue the application at a later time.
Can I change my insurance coverage online with Shannon Olson - State Farm Insurance Agent?
Yes, you can request coverage changes online which will be forwarded to your agent for processing.
What nearby places can I visit when I am at the office located at 322 Paseo Reyes Dr.?
Nearby places include Spinal Solutions Health and Wellness for chiropractic services, Weichert, Realtors Crown Properties if you're interested in real estate, and Salon Honey Sage for beauty treatments.
How can nearby real estate agencies benefit me as a State Farm customer?
Nearby real estate agents like Realty One Group Elevate and Weichert, Realtors Crown Properties can assist if you're buying a home and need insurance coverage tailored to your new property.
Are there health and wellness services near Shannon Olson - State Farm Insurance Agent?
Yes, Spinal Solutions Health and Wellness and First Step Counseling Center are nearby, which could be helpful for your overall well-being and complementary to your insurance coverage.