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FL-L014859 Our State Farm mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Russ Vorhis - State Farm Insurance Agent
589 Blanding Blvd, Orange Park, FL
32073, United States
Hours
Reviews
4.7
214 reviews
5 stars
191
4 stars
4
3 stars3
2 stars2
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of agents like Tori, Jessica, and Frank.
Cost Savings
Numerous reviews highlighted significant savings on insurance premiums, with customers expressing satisfaction over lower rates compared to previous providers.
Claims Experience
Some customers reported negative experiences with claims processing and policy cancellations, particularly after accidents or claims, indicating a need for improvement in this area.
Communication
While many customers appreciated clear communication, there were complaints about delays and lack of responsiveness from certain staff members, particularly in resolving issues.
Overall Satisfaction
Overall, the agency received a mix of positive feedback for service and savings, but also faced criticism for handling claims and customer service inconsistencies.
- JHJacqueline Hutton4 days ago5.0Frank was an amazing representative of this office. He was patient with me and explained everything that I didn't understand fully. Of course an excellent quote for my vehicle.
- TWTiffany WallsNov 12, 20255.0As a policy holder with State Farm for many years, I had the pleasure of working with Ian on adding my vehicle policy. He was diligent, knowledgeable, friendly and most importantly, helpful. 5 stars for Ian and the team!
- AMAna MetcalfNov 10, 20255.0La mejor decision que tome para seguro de auto es elegir a State Farm, tienen mejores precios y tienen excelentes aseguradores como Pablo Gonzalez quien me ayudo a conseguir la poliza mas conveniente para mi. Quiero resaltar su sabiduria en seguros de auto y gran calidad humana
- YAYesica AntonioNov 10, 20255.0I'm writing this review simply to highlight the excellent work of Pablo González; his knowledge and incredible customer service are outstanding. State Farm’s prices are very good. I highly recommend them!!
- GVGee VeeOct 27, 20251.0Everything was fine until you actually started to use the coverage you pay for. Needed to get my windshield replaced due to a rock cracking it and because of that I get a called that im being dropped. My sister had her first accident in about 5 years and because of that she got dropped. My neice had gotten a speeding ticket...one speeding ticket and was dropped. My nephew had to get his windshield replaced due to a crack and you guessed it...because of that he was dropped! Everything is great when you paying and dont have any issues but dont have an accident, get a ticket, for god forbid your windshield cracks due to no fault of your own because they will immediately drop you! State farm for what?!
Frequently Asked Questions About Russ Vorhis - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Russ Vorhis - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted by Russ Vorhis - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to log in with your User ID and password to view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on the details page of your bill.
What services can I manage using the State Farm mobile app?
The app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does the Emergency Roadside Service cover?
It covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, battery, or tires, one-hour of locksmith services, and mechanical labor for select services.
What are the office hours of Russ Vorhis - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Are appointments required to visit Russ Vorhis - State Farm Insurance Agent?
No, appointments are not required, but online appointments and onsite services are available.
Which nearby automotive services can I use before or after visiting the insurance agency?
You can visit nearby places like All Tune and Lube - Orange Park, Viverette's Paint & Body Shop, or Tidal Wave Auto Spa for automotive repairs and detailing services.
Where can I fuel up or grab a quick meal near Russ Vorhis - State Farm Insurance Agent?
Nearby, you can stop at Speedway for gas and convenience items or enjoy a meal at Golden Corral Buffet & Grill.
Are there any nearby facilities for vehicle maintenance and roadside assistance?
Yes, Clay Towing & Roadside Assistance offers towing and emergency roadside services close to the agency.