FL-L098737 Our mission is to establish long-lasting relationships with State Farm customers by providing outstanding customer service. Our goal is to inform, create, and cover customers with clarification on how to insure and reassure that their insurance and financial services needs are satisfied. We are here to help with your auto, home, and life insurance needs in Jacksonville and throughout Florida.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable
Location
Certified by Wellington Hawkins - State Farm Insurance Agent • Apr 26, 2026
Certified by Wellington Hawkins - State Farm Insurance Agent • Apr 26, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
5/25/20269:00 AM - 5:00 PM
7/3/20269:00 AM - 5:00 PM
9/7/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
Reviews
5.0
671 reviews
5 stars
662
4 stars5
3 stars0
2 stars1
1 star3
DB
Dino Burgic
Apr 14, 2026
5.0
Carmen and her team have been very thorough and great during the process of obtaining new auto insurance. They answered any questions in a timely manner. Would recommend!
TL
Tom Lagana
Apr 9, 2026
5.0
Great, great great!!! Customer service. Highly recommend
PP
Phillip Polke
Mar 17, 2026
5.0
Carmen is great being transparent about coverage and cost. Very pleasant and glad I was able to make the switch. She is such an asset.
MH
Michelle Harris
Feb 25, 2026
5.0
Very helpful with all my insurance needs. Very kind and courteous.
AK
agar king
Feb 23, 2026
5.0
Great customer service from Carmen.. Very nice and helpful
Frequently Asked Questions About Wellington Hawkins - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Wellington Hawkins - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact if I have questions about billing or payments?
Please contact your agent using the phone number or email provided on your bill's details page.
What features does the State Farm mobile app offer?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What services are covered under Emergency Roadside Service?
Emergency Roadside Service covers towing to nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the business hours of Wellington Hawkins - State Farm Insurance Agent?
We are open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends and major holidays.
What payment methods are accepted at this insurance agency?
We accept cash and major credit cards including American Express, Discover, Mastercard, and Visa.
Does Wellington Hawkins offer services in multiple languages?
Yes, services are offered in English, Spanish, and Tagalog to assist a diverse customer base.
Is the office accessible for people with disabilities?
Yes, the office has wheelchair accessible seating and restrooms to accommodate all visitors.
How can I reach Wellington Hawkins - State Farm Insurance Agent?
You can call us at +1 904-646-0107 or email at wellington.hawkins.f6bh@statefarm.com for assistance.
What nearby places can I visit when coming to the insurance agency?
Nearby, you can visit Midtown Dental or Narducci Dental Group if you need dental services. After your visit, Sage Dental of Jacksonville Midtown and Coastal Dermatology & Medspa are also convenient local options.
Are there any nearby educational institutions close to the agency?
Yes, Center Academy and Center Academy St. Johns Bluff are nearby schools you might be interested in if you live or work in the area.
Can nearby facilities like Mister Paper Business Products or AnuVision Technologies assist with professional needs?
Yes, Mister Paper Business Products offers industrial equipment and professional services, while AnuVision Technologies provides electronics and fashion accessories, helpful for local businesses or personal needs.
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