Business Details
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Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Yamelys Santana - State Farm Insurance Agent
652 W Hallandale Beach Blvd, Hallandale Beach, FL
33009, United States
Hours
Reviews
4.9
211 reviews
5 stars
205
4 stars1
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their professionalism, knowledge, and responsiveness, particularly highlighting agents like Christian, Oscar, and Keyla.
Communication
While most reviews noted excellent communication, one customer expressed frustration with follow-ups and updates, indicating inconsistency in this area.
Overall Satisfaction
The majority of reviews reflected high satisfaction with the service provided, with several customers recommending the agency for its attentive and supportive approach.
Team Performance
Multiple reviews highlighted the teamwork and collaborative efforts of the staff, contributing to a positive customer experience.
Personal Touch
Customers appreciated the personal attention and care shown by agents, with several mentioning specific instances of agents going above and beyond to assist.
- JCJohn CruzOct 28, 20251.0I am very disappointed with the service at this store. always a challenge to get follow-ups, callbacks, and confirmations on policy changes. It takes an unreasonable amount of time to get any updates. When I first started, I referred many people to this location, but now I regret doing so. I really believe they don't appreciate it. The time wasted has been significant, and as a result, I have decided to switch to another agent.
- MPMinerva PeñarandaOct 20, 20255.0Yamelys and her staff have excellent attention to her clients.Thanks you !!!!
- RGRobert GarfinkelSep 30, 20255.0We have been very happy with Yamely Santana StateFarm! Great customer service and professional staff!
- EPElvia PenaSep 15, 20255.0Muy buen servicio al cliente de parte de Keyla y Yamelys.
- MDMariel DemichelliSep 11, 20255.0I couldn’t be happier with Yamelys and her team! The service has been outstanding from start to finish. Every time I’ve needed help, their team has been friendly, professional, and quick to respond. They truly go above and beyond to make sure everything is taken care of, and I always feel supported and valued as a customer. I’m so glad I chose State Farm—they’ve made the whole process easy and stress-free. Highly recommend!
Frequently Asked Questions About Yamelys Santana - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Yamelys Santana - State Farm Insurance Agent?
No, quotes provided online are free of charge.
What payment methods are accepted by Yamelys Santana - State Farm Insurance Agent?
They accept cash and major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information by logging in through the Digital Pay Payment Center using your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your State Farm agent; their phone number and email are available on your bill's details page.
What services are offered via the State Farm mobile app?
The app allows managing insurance and banking accounts, roadside assistance, filing claims, and more.
What are the business hours for Yamelys Santana - State Farm Insurance Agent?
They are open Monday through Friday from 9:00 AM to 5:00 PM and are closed on weekends and certain holidays.
Is the Yamelys Santana State Farm office accessible for wheelchair users?
Yes, it has wheelchair accessible entrances and parking available.
What nearby restaurants can I visit when I come to Yamelys Santana - State Farm Insurance Agent?
Nearby you can find Mediterranean cuisine at Hummus Achla, sushi and Thai food at Urban Thai & Sushi, and bagels at Kosher Bagel Cove.
Are there fitness or wellness centers near the State Farm office?
Yes, Fitology gym and Body Rejuvenation SoFlo pharmacy are close by for fitness and health needs.
How can nearby places like Higher Vision Ministries and Mount Moriah Seventh-day Adventist Church be helpful to customers?
These nearby religious organizations may be places customers visit for community and spiritual support before or after handling their insurance needs.