I’ve gotten to know many local families as an Allstate agent in Defuniak Springs. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I’m committed to helping Defuniak Springs residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I’m available to answer your questions. If you’re already a customer, I’m ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Defuniak Springs today.
We were transferred to this office bc our agent retired. We purchased a street legal golf cart & needed it insured. Called on a Monday bc the guy at the golf cart store needed proof of ins to get it registered, etc for us before delivery. Spoke to a Melissa at this office which was kind & professional but unfortunately didn’t have a clue what she was doing. After paying for the yr in full, came to realization that the golf cart was insured wrong. So now we are on Tues…Melissa stated she would cancel ins. & we would get full refund credited to our account & she would have proof of ins before end of business day. Called that afternoon @ 4:30pm to be informed she has left for the day. Keep in mind that guy at the store has been waiting for proof of ins since Mon. I stated I had an issue with that & what Melissa had told me that Tues morning. A lady named Jennifer called us immediately from this office…canceled the 1st incorrect ins that Melissa never finished doing & told us the refund comes in a form of a check by mail not refunded to the account like Melissa had stated & had us insured correctly with proof before she left. This office closes at 5pm. Jennifer stayed until 6pm cleaning up Melissa’s mess….I recommend this office due to people like Jennifer that went above & beyond fixing an issue & not leaving a customer hanging like Melissa did. Side note…. Never got a call or anything from Melissa apologizing. Hope she did something special for Jennifer since she stayed an hour after closing….
SM
Steve Monk
Nov 24, 2025
5.0
Jssica Lyng Allstate Insurance has been great to work with.
GG
Gwen
Oct 31, 2025
5.0
Can't thank Lula enough! They answered all my questions with such a generous and patient manner. No question was too hard to unravel. Thank you!
JO
Jordan ODonnell
Oct 31, 2025
5.0
I worked with Lula and received amazing service. So helpful and personable, a pleasure to work with! I felt like Lula really cared about my situation. Definitely made a loyal client out of me. Thank you so much, Lula! I’m so grateful for your help!