Frank Walker - State Farm Insurance Agent

Reviews

• AA

  ANG Ang

  Jan 5, 2026
  1.0
  Formal Complaint and Statement Regarding Policy Cancellation Subject: Formal Complaint Regarding Unprofessional Conduct and Policy Cancellation Dear Sir or Madam, I am submitting this formal complaint regarding the conduct of your representative, Ekaterina (Katya) Sharikov, and to formally document the reason for my decision to cancel my insurance policy. I have contacted Ms. Sharikov on multiple occasions regarding my policy and possible coverage options. During each interaction, I experienced unprofessional, dismissive, and hostile behavior, including but not limited to: • Lack of basic professional courtesy (no greeting, abrupt and hostile tone); • Failure to provide clear or timely feedback; • Unwillingness to assist or offer alternative, more suitable insurance options; • Refusal to properly address my concerns as a client; • Statements such as “we do not have to send anything to anyone,” which is unacceptable in a professional insurance service context. Due to this repeated behavior and the consistent lack of adequate customer service, I made the decision to cancel my insurance policy. This decision was directly caused by the representative’s unwillingness to perform her duties and her unprofessional conduct. I submitted my cancellation request in writing, both: • to the personal email address provided to me by Ms. Sharikov; and • to the company’s official mailbox. As of today, I have received no written confirmation that: • my cancellation request was received; • my policy is in the process of being canceled; or • my policy has already been canceled. This lack of response places me at risk of unwanted charges and financial liability, which is unacceptable. ⸻ ❗ I formally request the following: 1. Written confirmation of the current status of my policy cancellation; 2. Immediate confirmation once the policy is fully canceled; 3. A review of Ms. Sharikov’s conduct for failure to meet professional and customer service standards; 4. Assignment of a different representative for any further communication. Please treat this matter with urgency and provide a written response as soon as possible.
• MC

  Mikela C

  Dec 2, 2025
  5.0
  Ricardo is so helpful and knowledgeable.
• AA

  Aslam Ash

  Nov 4, 2025
  5.0
  Had a pleasure working with Ricardo, found him very much attention to detail, efficient, patience and considerate. He has a vast knowledge on how auto insurance work. he is a Great asset to Frank Walker-State Farm agency. he has tips on how to save money on auto insurance and facilitates document that require compliance when travelling in one's vehicle. Happy to be a part of this outfit. Thank you Ricardo.
• MG

  Marc Gregg

  Oct 2, 2025
  5.0
  I worked with Ricardo Crespo to change from GEICO to State Farm. Ricardo was knowledgeable, diligent and extremely kind. Ricardo explained everything to me in great detail and saved me hundreds of dollars on my new policy. I would refer anyone to this extremely professional agency.
• MM

  Manuela Mejia

  Oct 2, 2025
  5.0
  Very attentive and kind. I was frustrated with some issues I was having, but they solved everything. Ricardo crespo was very helpful and patient. I definitely recommend getting insured with them.

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