Frank Walker - State Farm Insurance Agent

Reviews

• EA

  Ernesto Andino

  6 days ago
  5.0
  Para mi esposita y para mi, State Farm es lo mejor de lo mejor. Ahora si hablamos de la agente Monica Billa, su profesionalismo, atención, dedicación, esmero y sobre todo su paciencia son dignos de admirar. En este mundo deberían existir más Monica Billa de seguro sería un mundo mejor. Para nosotros es un ángel bajado del cielo. Con ella conseguimos los seguros de Homeowner's Insurance, Flood Insurance y Car Insurance a un precio espectacular 👌 por nuestra parte 100% recomendada.
• TT

  Tropic Trail

  Feb 2, 2026
  5.0
  I had a fantastic experience with Monica Billa, Account Manager from (Frank Walker) State Farm. She took the time to really listen to my concerns and clearly explained how the pro-rated amount would work for my traded-in car and the coverage for my new one. I truly appreciated how she broke everything down in a way that was easy to understand. What impressed me most was her proactive approach — she came up with smart, cost-saving ideas to help lower my premium without sacrificing the coverage I needed, and she implemented those changes right away. It’s rare to find someone who combines professionalism, knowledge, and genuine care for their clients like this. I highly recommend Monica to anyone looking for an agent who goes above and beyond!
• PC

  Paul C

  Jan 13, 2026
  5.0
  Working with State Farm has been great! They efficiently dealt with my needs and Monica handled everything so well. She followed up with all my concerns, and put it into action. Couldn’t have asked for better
• AA

  ANG Ang

  Jan 5, 2026
  1.0
  Formal Complaint and Statement Regarding Policy Cancellation Subject: Formal Complaint Regarding Unprofessional Conduct and Policy Cancellation Dear Sir or Madam, I am submitting this formal complaint regarding the conduct of your representative, Ekaterina (Katya) Sharikov, and to formally document the reason for my decision to cancel my insurance policy. I have contacted Ms. Sharikov on multiple occasions regarding my policy and possible coverage options. During each interaction, I experienced unprofessional, dismissive, and hostile behavior, including but not limited to: • Lack of basic professional courtesy (no greeting, abrupt and hostile tone); • Failure to provide clear or timely feedback; • Unwillingness to assist or offer alternative, more suitable insurance options; • Refusal to properly address my concerns as a client; • Statements such as “we do not have to send anything to anyone,” which is unacceptable in a professional insurance service context. Due to this repeated behavior and the consistent lack of adequate customer service, I made the decision to cancel my insurance policy. This decision was directly caused by the representative’s unwillingness to perform her duties and her unprofessional conduct. I submitted my cancellation request in writing, both: • to the personal email address provided to me by Ms. Sharikov; and • to the company’s official mailbox. As of today, I have received no written confirmation that: • my cancellation request was received; • my policy is in the process of being canceled; or • my policy has already been canceled. This lack of response places me at risk of unwanted charges and financial liability, which is unacceptable. ⸻ ❗ I formally request the following: 1. Written confirmation of the current status of my policy cancellation; 2. Immediate confirmation once the policy is fully canceled; 3. A review of Ms. Sharikov’s conduct for failure to meet professional and customer service standards; 4. Assignment of a different representative for any further communication. Please treat this matter with urgency and provide a written response as soon as possible.
• MC

  Mikela C

  Dec 2, 2025
  5.0
  Ricardo is so helpful and knowledgeable.

Frequently Asked Questions About Frank Walker - State Farm Insurance Agent