Charlotte E Hooks: Allstate Insurance

Reviews

• SD

  Sean Dyer

  Feb 22, 2026
  1.0
  AVOID THIS AGENT and this office! The level of incompetence is staggering. After being a loyal customer for several years, and never missing a premium payment, I canceled my policy and left the country for an extended humanitarian mission for impoverished children in S. America. I specifically asked them to be very sure I had no outstanding balance knowing that I would be in a remote area with limited connectivity. I even double-checked with them before I left the US. They confirmed that THEY OWED ME a prorated premium refund, yet they sent me to collections for over $940 due to some "mistake" they made. I had to suspend my mission efforts on multiple occasions to first deal with the collection agency, then to deal with the incompetent reps in their office. Charlotte Hooks didn't even have the courage or decency to speak with me directly. She passed it off to her incompetent underlings. I rarely complain about poor service. I usually just move on. But this was such an egregious and damaging screw up that I thought it would benefit others to know. I can't image how terrible they would be if you actually had a claim. I strongly recommend that you go elsewhere for your insurance needs.
• ER

  Evelyn Rene

  Feb 13, 2026
  5.0
  Char Raymond has been nothing but wonderful as far as helping with my homeowner insurance. She is patient, courteous, professional, and most of all efficient. She not always returns my calls promptly, but she takes her time to explain everything in detail, ensuring that I make the best decision.
• GJ

  gigi jackson

  Feb 13, 2026
  5.0
  Char Raymond Is a true professional who goes above and beyond the call to meet the needs of the customer. She was referred to me by a colleague in the real estate business and she did not disappoint.
• MS

  Marie Seefeld

  Feb 10, 2026
  5.0
  Liza morales did an exceptional job helping me out today. She took her time and had great patience with my needing help. She came through with flying colors. I can't thank her and the Allstate Owner Charlotte Hooks and staff enough for all our Insurance needs we have with them 🤗 Regards Marie
• BL

  Bradley Labra

  Jan 20, 2026
  5.0
  I had such fantastic experience With Ms. Char this week. She was so sweet and charismatic and took her time to explain my options for adding new vehicle to family’s policy. She explained various deductible options with me until I felt satisfied with one!! Her patience and professionalism were excellent. This office here with Sarah, Char, and Eliane is nothing short of EXCELLENCE!! 👍❤️👏

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