Daniel Devine: Allstate Insurance

Reviews

• SP

  S. Prince

  Jul 3, 2025
  1.0
  Good insurance. But by far the worst insurance reps at the Daniel Devine branch starting with Lori C. AVOID AT ALL COST. She is very rude and she does not speak to people well. She will literally hang up on you when frustrated and she answers the phone frustrated, speaking from experience. She clearly hates her job. If I could give Lori 0 stars I would.
• BP

  Brandon Peterson

  Sep 24, 2019
  1.0
  I was referred to allstate when I purchased my new home so I bundled Home and Car insurance together. Everything was fine until 2 months after settling and moving in an inspector did a surprise inspection. After the inspection Allstate notified me that my policy was going to be cancelled because I had a single shingle lose, but there was no pictures sent. This notice came 2 weeks after the cancellation was filed which left me with two weeks to correct the problem, but i still had no pictures to advise me what was incorrect. When I called to ask what I had to fix they said my roof was wavy and they couldn’t send me the picture I would have to talk to my agency. After repeatedly calling the agency and having my calls screened I finally got in contact with a representative. The representative sent me the pictures, but the pictures had no markings on it to tell me what exactly was wrong. The only thing that was mentioned was my roof was lifted and wavy. So I asked to have the inspectors come back out because there seemed to be nothing wrong with my roof. After going back and forth, false promises of setting up the inspections the inspectors were finally sent 21 days later to check the roof. At this point my policy was expired, but I was advised that I had an additional month to resolve this issue and that I would be covered. Once the inspection was done I received pictures saying 2 shingles were lifted so I called to get an estimate from a roofing company. When I got the estimate I was told by the company that the shingles weren’t lifted and that was the curvature of the shingles to run off rain. At this point I was fed up so I switched over to another insurance company to bundle both home and car. After this happened I called this branch to have my car policy cancelled before another payment was debited (luckily I took the insurance off of auto-debit). It took a week to get correspondence from this branch to cancel this policy, and after a promise that the insurance would be cancelled on time (after I signed a cancelation notice dated the day I sign) I received a call this morning saying I was past due a payment and that if I didn’t pay it would go on my credit and the policy would be terminated. I called the national customer service line and they assisted me with the cancellation, because I refused to deal with the branch again. I’m still waiting on a small refund because I cancelled before my payment date, so we will see if they did what they promised. In conclusion, this branch cost me time, effort, and my mortgage company had to provide costly insurance for the “month” extension they said I was granted (which was a lie). If I could give you any advice DO NOT deal with this branch because it will only end up in headache and frustration. They promise that you are in good hands, but I promise you that you are in the opposite.

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