William Heydt: Allstate Insurance

Reviews

• JT

  Jen Teeter

  Jan 6, 2026
  5.0
  The staff is always friendly and knowledgeable about coverage.
• TT

  tharrisdover

  Jul 28, 2025
  1.0
  Allstate Homeowners Insurance Review – A Frustrating & Unfair Experience I’m very disappointed in how Allstate has handled my recent homeowners insurance claim, and I feel obligated to share my experience. During a recent lightning storm, our central air unit was damaged — likely from a power surge or lightning strike. I filed a claim with Allstate right away, expecting fair treatment. Unfortunately, what followed was a long, stressful ordeal. Just 10 days before the storm, my HVAC unit was professionally serviced and cleaned by a reputable company with multiple locations — nothing was wrong with it at that time. That same company returned twice after the damage occurred and confirmed the unit had been affected by an electrical event. Allstate sent out their own investigator, who reportedly agreed with the HVAC company’s assessment. But somehow, that report got lost or “mixed up,” and I was told they couldn’t use it. A supervisor then said she would rely on the HVAC company’s findings instead — only to later reverse that decision without good reason, claiming she no longer agreed with their assessment. This flip-flopping felt unfair and unprofessional, especially considering this was a trusted, established HVAC business. To make matters worse, the adjusters I dealt with were rude, dismissive, and lacked basic customer service. Despite the evidence and professional evaluations supporting my claim, Allstate ultimately denied it, calling the damage “wear and tear” — a claim that directly contradicts multiple expert opinions. Even more frustrating, my air conditioning unit is only 9 years old and in mint condition. Yet, in another baffling mistake, the adjuster’s notes claimed it was 23 years old — a completely inaccurate and misleading detail that may have impacted their decision. It’s now been weeks without air conditioning in the heat, and I’m left footing the bill for something I thought my homeowners insurance would cover. This entire process has felt like a battle rather than support during a time of need. I trusted Allstate to be there when it mattered. Instead, I’ve been met with resistance, confusion, and zero accountability. I cannot recommend them based on this experience.
• KD

  Karen Doherty

  Jul 26, 2021
  5.0
  Cathy Pursell is excellent! She is very responsive and knowledgeable.
• KE

  Kenny Ebo

  Aug 10, 2016
  5.0
  This is by far the best insurance agency I've had thus/wouldn't think of changing it while I still live in this area,no matter how many offers I get to switch (lol).Kathy is the best;she talks to you not like an insurance agent,but more like a friend she's known forever.

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