I’d give zero stars if I could. Allstate double charged us for a full year of coverage, admitted it was their mistake, and still refused to issue a refund, saying it was “against state policy” to go that far back. How is it fair to acknowledge the error but keep the money??The customer service process was frustrating, dismissive, and honestly incompetent. No one seemed to know how to fix their own mistake. If you’re considering this branch, save yourself the headache and go somewhere else that actually takes responsibility for their billing errors and treats customers with integrity.
RT
Renato Topalli
Nov 5, 2025
1.0
STAY AWAY! I just got scammed for being charged for a vehicle that I told them to cancel a year ago. I bought a new vehicle and told them to supply new insurance for the new vehicle and remove the old car insurance as I sold it. I was charged on both vehicles for full year. I asked for a refund, I had proof via email, I sent the email as proof, the verified that I was wrongly charged as they missed the email. They called corporate and said it’s against the state law to give a refund and go that far back. Even though they admitted they missed the email and it was their mistake. It also took them almost 2 months, I had to follow up multiple times.
Very shady business and dishonest. It was their Katie they should’ve offered a full refund and they didn’t make it right. STAY AWAY, they want to charge you as much as possible. Shop around, this should be the last place you go.
Frequently Asked Questions About Wendy Thomas: Allstate Insurance
What are the office hours for Wendy Thomas: Allstate Insurance?
The office is open Monday to Thursday from 8:30 AM to 5:30 PM, Wednesday until 6:30 PM, and Friday from 9:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Where is Wendy Thomas: Allstate Insurance located?
The agency is located at 800 Main St S, Ste 210-14, Southbury, CT 06488, USA.
How can I contact Wendy Thomas: Allstate Insurance?
You can call them at +1 203-387-2888 or email at WENDYTHOMAS@allstate.com.
Does Wendy Thomas: Allstate Insurance offer online appointment booking?
Yes, online appointments are available through their reservation website.
What types of insurance does Wendy Thomas: Allstate Insurance provide?
They offer auto, home, life, renters, motorcycle, boat, business, and other types of insurance.
Since when has Wendy Thomas been servicing customers as an insurance agent?
Wendy Thomas has been established and serving since 2009.
What languages are spoken at Wendy Thomas: Allstate Insurance?
English is the primary language spoken.
Are there nearby places to visit after visiting Wendy Thomas: Allstate Insurance?
Yes, you can visit nearby places such as Discount Liquors of Woodbury for beverages, Mire Nail & Spa or M Mire Spa and Nail for a relaxing beauty treatment, and Sonny's Grinders for food.
Where can customers find financial services near Wendy Thomas: Allstate Insurance?
TD Bank and eFraud Prevention credit union are located nearby for financial services and ATM access.
Are there educational facilities close to Wendy Thomas: Allstate Insurance?
Yes, the Clockwork Learning Center preschool and tutoring center and the Southbury School Of Performing Arts are close by, which might be convenient for families visiting the agency.