Business Details
About
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CT-16883152 Located in South Windsor CT, our office strives to serve our customer's evolving needs and ensure they are adequately protected. Focusing on Auto, Home, Business (includes Church Insurance, Artisan Insurance, Restaurant Insurance and Commercial Auto Insurance), and Life Insurance, we want to help our customers gain a better understanding of what insurance can do for them while providing exceptional customer service. We pledge to be there to assist you through the good and the bad and strive to provide the insurance experience you need.~ Like A Good Neighbor ~ State Farm is There!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Doug Brown - State Farm Insurance Agent
158 Sullivan Ave, South Windsor, CT
06074, United States
Hours
Reviews
4.9
158 reviews
5 stars
152
4 stars1
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents like Doug, Justin, and Malik received high praise for their helpfulness, professionalism, and responsiveness, making customers feel valued and understood.
Competitive Rates
Many customers highlighted the affordability of insurance rates, with several noting significant savings compared to previous providers.
Knowledgeable Staff
Customers appreciated the agents' expertise and ability to explain policy options clearly, helping them make informed decisions.
Mixed Experiences
While most reviews were positive, there were some complaints regarding claims processing and specific staff interactions that detracted from the overall experience.
Long-term Relationships
Several customers expressed loyalty to the agency, citing long-term relationships and trust built over years of service.
- CMCaitlin MarquesOct 30, 20255.0Justin was amazing! He helped me get the coverage I needed while saving money on my policy.
- RRRosa RodriguezOct 27, 20255.0Mandy is the best! Not only did I come back because of the great rate but Mandy's in person customer service is the best. There is no pushing of bottoms and leaving messages, she is always available or will get back to you immediately. I am so happy to be back with this State Farm Team :-)
- NVNitin VarmaSep 17, 20255.0Had a great experience working with Justin. He is very helpful, accommodating and friendly to work with!
- AHAbdelrahman HassanSep 6, 20255.0I’m glad to receive a later from mr./ Doug Brown State Farm insurance that later was about time to change from high cost to about right I surprised when Mr Brown gave me another $100 lower from the later he sent me the total money I saved from my previous insurance ($500) in six months for same same coverage for my two vehicles. Thank you Mr Brown, thank you State Farm insurance
- ISINNOMARKET LLC INNOVATIVE SOLUTIONSAug 20, 20255.0I’ve known Doug for a while through his long-time membership with the South Windsor Chamber, and I can say he’s been great. As for Justin, he was awesome, always available, kind, and made sure everything went smoothly.
Frequently Asked Questions About Doug Brown - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online with Doug Brown - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Doug Brown - State Farm Insurance Agent offers free quotes.
Who can I contact for billing or payment questions at this State Farm office?
Please contact your agent for questions about billing, payments, or Renewal Coverage Offers. Your agent's contact info is available on your bill details page.
What services does the State Farm mobile app offer?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What types of insurance are offered by Doug Brown - State Farm Insurance Agent?
They offer Auto, Homeowners, Renters, Life, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Doug Brown - State Farm Insurance Agent in South Windsor, CT?
Monday to Wednesday and Friday: 9 AM to 5 PM, Thursday: 9 AM to 7 PM, Saturday: 9 AM to 1 PM, Sunday: Closed.
Does the office require appointments, and do they offer online appointment scheduling?
Appointments are not required, but the office offers online appointment scheduling for your convenience.
What payment methods does Doug Brown - State Farm Insurance Agent accept?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Which nearby restaurants can I visit before or after my visit to Doug Brown - State Farm Insurance Agent?
You can enjoy nearby dining at Dazzling Pho N Drinks, HBC Bakery + Market, Maneelys, or Hartford Baking Company for a great meal or bakery treats.
Are there wellness or beauty salons near Doug Brown - State Farm Insurance Agent?
Yes, nearby options include Lather and Rinse Salon, Liza’s Salon Chair, American Nails Spa, Esthetic Alchemy, and Serenity Healing Therapeutic Touch for beauty and wellness services.
What local services can I find near Doug Brown - State Farm Insurance Agent if I need automotive or vehicle maintenance?
Nearby automotive services include Musante Motorsports Porsche Service, Groundwork Detailing, and Alex Window Tinting to assist with vehicle repairs, detailing, and tinting.