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CO-382216 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location
Chris Sutherland - State Farm Insurance Agent
253 Washington Street, Monument, CO
80132, United States
Hours
Reviews
4.9
515 reviews
5 stars
504
4 stars3
3 stars0
2 stars1
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents are consistently praised for their helpfulness, professionalism, and ability to explain policies clearly.
Cost Savings
Many customers reported significant savings on their insurance premiums after switching to State Farm.
Personalized Experience
Clients appreciated the personalized attention and tailored solutions provided by agents.
Efficiency
The agency is noted for its quick response times and efficient handling of insurance needs.
- LHLaurel Hafey2 days ago5.0Worked with Levi Primrose to transfer our homeowners insurance. Levi was terrific, made the process seamless and easy! Very detailed and helpful!
- ASArthur Serles5 days ago5.0I have been with this company for almost 2 years and have never been disappointed. I also recommended my co-workers to state farm, and she was paying $700 dollars a month at another insurance company, and she went to $250 a month a huge difference. Thank you for all the hard work you guys do! I highly recommend!
- PGPatricia Garcia6 days ago5.0I Spoke with Chris to switch my vehicle insurance. He was very pleasant and kind. State farm has been in touch with me for a couple years now and I am so happy to be a part of them. Thank you so much state farm
- CCChristopher ColemanDec 29, 20255.0I worked with Will at Chris Sutherland - State Farm Insurance Agent and had a really solid experience. It was a good reminder that if you’ve been with the same insurance carrier for years, it’s worth checking in once in a while as prices can slowly creep up over time without you realizing it. Will took the time to understand my home and auto situation and walked me through some smart, creative options. They came up with solutions that led to real savings without cutting corners on coverage. No pressure, no salesy stuff, just straightforward advice and good follow-through. Definitely recommend giving this office a call if you haven’t reviewed your insurance in a while.
- EEElizabethDec 23, 20255.0I had a great experience. Will helped me switch my car insurance from Virginia to Colorado. He made everything easy to understand, was professional, and very pleasant to talk to. He even explained what I needed to do next! One of the nicest over-the-phone customer service experiences I've ever had.
Frequently Asked Questions About Chris Sutherland - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What services does the State Farm mobile app provide?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Chris Sutherland - State Farm Insurance Agent?
The office is open Monday, Tuesday, Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 4:00 PM, and closed on Wednesday, Saturday, and Sunday.
What payment methods are accepted at this State Farm agency?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Can I purchase or change my insurance policy online?
Typically, you can purchase a policy online at the end of the quote process. You can also request coverage changes online which will then be forwarded to your agent for processing.
What should customers do if they have more than four vehicles or drivers in their household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent for assistance.
What nearby places can I visit when coming to Chris Sutherland - State Farm Insurance Agent in Colorado Springs?
Nearby places include the Heart of the Springs Church for community events, Pikes Peak Center for medical services, and the Dinosaur Resource Center Woodland Park for a museum visit. These provide opportunities to engage with the community before or after your insurance visit.
How can nearby public services like the Colorado Springs DMV assist customers visiting the insurance agency?
The nearby Colorado Springs DMV and Division of Motor Vehicles provide vehicle registration and licensing services which complement insurance needs. Customers can conveniently manage both insurance and DMV matters in the same area.
Are there health and medical facilities near the insurance agency for additional support?
Yes, several health facilities like Audubon Dental, Retina Consultants of Southern Colorado, and Colorado Springs Family Practice are nearby, providing comprehensive healthcare options if needed during your visit.