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Certified by Kreg Kell - State Farm Insurance Agent • Feb 08, 2026
Certified by Kreg Kell - State Farm Insurance Agent • Feb 08, 2026
Reviews
4.8
473 reviews
5 stars
446
4 stars5
3 stars2
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of agents like Paige, Kevin, and Rory.
Efficiency
Many reviews highlighted the quick and seamless processes for setting up policies and handling inquiries, making the experience stress-free for clients.
Competitive Rates
Several customers noted that they received better rates and coverage compared to previous insurance providers, indicating strong value for money.
Professionalism
The team was frequently described as professional and attentive, with agents taking the time to explain policies and ensure customer satisfaction.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding communication issues and service inconsistencies.
KA
Katina Alexander
4 days ago
5.0
Kreg Kell has been great to work with. He was able to save us money on our home owners insurance and car insurance. We are looking forward to a long term relationship with State Farm.
LW
Lindz W
Jan 27, 2026
5.0
What an outstanding experience I had with Paige today!!! Paige was so helpful and efficient getting my policy changed, and for explaining the different life insurance plans with me. She was very friendly and bubbly!!!!! Thank you for the amazing customer she provided.
JS
John Sealman
Jan 26, 2026
5.0
I finally answered Paige's call today. Feeling bad for not answering or calling back for almost a week. I was greeted with a happy voice. Paige was very helpful and very informative with all of my questions, comments, and concerns. AMAZING customer service. Thank you again for all of your help. You rock.
JR
Joshua Ramos
Jan 23, 2026
5.0
Huge shoutout to Paige Awtrey for making my car insurance switch fast and painless. She was super efficient, easy to work with, and took care of everything seamlessly. If you want someone who knows their stuff and makes the process simple, Paige is the one!
Additionally, I unfortunately do not remember the name of the female associate, but I had a great experience getting life insurance policies set up for my daughters. Everything was explained clearly and thoroughly, especially the coverage and long-term benefits, which gave me a lot of peace of mind as a parent. The process was smooth, professional, and never felt rushed. I truly appreciated how knowledgeable and patient she was — highly recommend to anyone looking to protect their family’s future.
CG
Christopher Guevara
Jan 22, 2026
5.0
This company is amazing, and the people that work there are fantastic. Paige Awtrey is a fantastic representative. She helped me with some address changes and questions I had.
Not only that, but her happiness and positive-sounding voice over the phone just put me in the best mood ever, knowing that all questions were fulfilled and I got off the phone on a positive note. She is amazing and definitely recommend her.
Frequently Asked Questions About Kreg Kell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kreg Kell - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Kreg Kell - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on the website to access your account. Enter your User ID and password to login and view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on your bill's details page.
What services does the State Farm mobile app provide?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Kreg Kell - State Farm Insurance Agent?
The office is open Monday to Thursday from 9:00 AM to 1:00 PM and 2:00 PM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM and 2:00 PM to 4:00 PM. The office is closed on weekends and specified holidays.
Can I save my insurance quote online to finish later?
Yes, you can save your quote online and will receive an email with a link to continue the application process later.
What nearby restaurants can I visit around Kreg Kell - State Farm Insurance Agent?
Nearby dining options include Buffalo Wild Wings, Dragon King Chinese Restaurant, Olde World Bagel, Subway, and Pizza Hut, perfect for a meal before or after your visit.
Are there convenient banking and financial services near Kreg Kell - State Farm Insurance Agent?
Yes, U.S. Bank, US Bank, U.S. Bank ATM, Coinme currency exchange, and Western Union money transfer services are nearby for your banking needs.
What other useful nearby services are available around Kreg Kell - State Farm Insurance Agent?
You can find The UPS Store for printing and shipping, Shred Nations for shredding services, O'Reilly Auto Parts for automotive needs, and Fantastic Sams for hair and beauty services nearby.
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