Business Details
About
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CO-560875 Our mission is to be the embodiment of a company that is there for our State Farm customers through avenues of life as they prepare for and recover from everyday risk and plan for their future.
Location
Kreg Kell - State Farm Insurance Agent
6873 Mesa Ridge Pkwy, Fountain, CO
80817, United States
Hours
Reviews
4.8
454 reviews
5 stars
427
4 stars5
3 stars2
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, professional, and helpful, with many specific mentions of individuals like Kevin, Paige, and Rory.
Knowledge and Expertise
Reviewers highlighted the team's knowledge and ability to explain insurance options clearly, helping clients save money while improving coverage.
Responsiveness
The office was noted for its prompt responses and efficient service, making the insurance process smooth and easy for customers.
Overall Satisfaction
Many customers expressed high levels of satisfaction with their experiences, often recommending the agency to others.
Concerns Raised
A few reviews mentioned issues with billing increases and customer service experiences that were less than satisfactory, indicating room for improvement.
- OBOlivia Barlow1 day ago5.0Everyone there was lovely and Jon helped me to get a great price on insurance and was very helpful with any questions I had.
- KKKhera KitJan 3, 20265.0Rory helped us so much, explaining things even when my brain lost track. In fact, he got us a good bundle already, and will still be working with us on getting the best setup for another product to add in! Very friendly and professional at the same time. I hope to continue working with him for some time to come.
- LILilith IsleyJan 2, 20265.0Rory was fantastic today going over our options. He was very professional, friendly, and thorough with everything. I'd definitely recommend this location and him in particular for anyone with insurance needs.
- CLCrystal LorenzJan 2, 20265.0Kevin Hough is awesome. He has great customer service and incredible communication. He always responds promptly and goes above and beyond, out of his way, to help you when he can!
- RRRCDec 22, 20255.0Kreg Kell – State Farm Insurance Agent, Fountain, CO: I can’t begin to express how grateful I am to have you as my State Farm agent. I’ve been with other insurance companies and can confidently say there is a significant difference in both service and offerings compared to my past experiences. While saving money is a top reason for switching to—and remaining with—State Farm, you provide an excellent balance of affordable premiums and adequate coverage. You are all truly awesome! Your staff is very knowledgeable and friendly, with excellent communication. They are always prompt in responding to requests and take the time to understand my needs, ensuring I receive top-notch coverage. I trust everyone there and know they truly have my back. I’ve worked with various staff members over the years, but for quite some time now, Loryann has primarily assisted me with my home and auto insurance needs. During this time, I have always been 100% satisfied with both the service and the rates I’ve received. Thanks for everything!
Frequently Asked Questions About Kreg Kell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kreg Kell - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Kreg Kell - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on the website to access your account. Enter your User ID and password to login and view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on your bill's details page.
What services does the State Farm mobile app provide?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Kreg Kell - State Farm Insurance Agent?
The office is open Monday to Thursday from 9:00 AM to 1:00 PM and 2:00 PM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM and 2:00 PM to 4:00 PM. The office is closed on weekends and specified holidays.
Can I save my insurance quote online to finish later?
Yes, you can save your quote online and will receive an email with a link to continue the application process later.
What nearby restaurants can I visit around Kreg Kell - State Farm Insurance Agent?
Nearby dining options include Buffalo Wild Wings, Dragon King Chinese Restaurant, Olde World Bagel, Subway, and Pizza Hut, perfect for a meal before or after your visit.
Are there convenient banking and financial services near Kreg Kell - State Farm Insurance Agent?
Yes, U.S. Bank, US Bank, U.S. Bank ATM, Coinme currency exchange, and Western Union money transfer services are nearby for your banking needs.
What other useful nearby services are available around Kreg Kell - State Farm Insurance Agent?
You can find The UPS Store for printing and shipping, Shred Nations for shredding services, O'Reilly Auto Parts for automotive needs, and Fantastic Sams for hair and beauty services nearby.