Business Details
About
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CA-0D37987 Our office strives to provide State Farm customers with the most efficient and professional service in the West Hill/Woodland Hills area. We primarily serve the north the North Los Angeles area, Chatsworth, Northridge, Canoga Park, Winnetka, Reseda, North Hollywood and surrounding areas as well as the entire state of California, and Arizona. We focus on Auto, Home, Life, and Small Business Insurance needs. We take time to complete a personalized comprehensive review of customers’ Insurance needs. We hope to be the first and preferred choice for your Insurance and Financial Services.
Details
- Requires appointmentAvailable
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Al Sesay-Benson - State Farm Insurance Agent
22736 Vanowen St, West Hills, CA
91307, United States
Hours
Reviews
5.0
266 reviews
5 stars
262
4 stars2
3 stars0
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of agents like Sefe and Sammy going above and beyond.
Communication
While most reviews highlighted excellent communication, there were a few instances of poor communication regarding policy changes and responses.
Professionalism
The office is frequently described as professional and efficient, with agents providing clear explanations and timely assistance.
Long-term Relationships
Several customers noted their long-term relationships with the agency, expressing satisfaction with the consistent quality of service over the years.
Problem Resolution
Customers appreciated the team's ability to resolve issues quickly and effectively, often highlighting the agents' dedication to finding the best solutions.
- RSRay SalimNov 11, 20255.0I cannot say enough good things about Fernando as a State Farm agent. He was willing to spend time with potential new customer by explaining the best options.
- DDD. L. D.Nov 7, 20255.0Every person who answers the phone is so friendly and relatable. I never feel like an inconvenience. All questions get answered quickly and precisely. Most offices have a weak link somewhere, but not this one. The staff makes this office the best I've ever worked with.
- FWFletcher WilsonNov 6, 20255.0Helped me with what I was looking for Great customer service knowledgeable in the field treat you was if you family from the first phone call I love it would definitely recommend to other everywhere
- GFGennifer FhelanNov 3, 20255.0Sefe Noel made my experiance quick and easy. She helped me get Life and car insurance. I did not know I could do both. Very experianced and she did not make me feel rushed. Thank you, for everything!!!
- BGBrittany B. GoodwinOct 29, 20251.0They cancelled my automatic auto insurance payments without informing me and then sent me ONE notice which was a final notice before cancellation via email. This team can have very poor communication and be extremely unprofessional at times. My mother is 68 years old and they didn’t even reach out to check on her after her home flooded which is extremely disappointing being that we’ve been with them for several years now. We make our payments on time to State Farm every month but when we need help they are not supportive. We will be switching agents as soon as possible.
Frequently Asked Questions About Al Sesay-Benson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Al Sesay-Benson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Al Sesay-Benson - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can use the Digital Pay Payment Center link to log in with your User ID and password to view your billing and payment information.
What services does Al Sesay-Benson - State Farm Insurance Agent provide?
They provide Auto Insurance, Homeowners Insurance, Life Insurance, Renters Insurance, Business Insurance, and other insurance and financial services.
What are the office hours for Al Sesay-Benson - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:30 PM and is closed on Saturdays, Sundays, and major holidays.
Is it possible to schedule an appointment online at Al Sesay-Benson - State Farm Insurance Agent?
Yes, the office offers online appointments and requires appointments for service.
Do they serve customers who speak Spanish?
Yes, services are offered in both English and Spanish.
What nearby businesses can I visit after my insurance appointment at Al Sesay-Benson?
You can visit nearby places like One World for furniture and building supplies, or grab a bite at nearby Chevron gas station convenience store.
Are there nearby real estate agents to assist with home buying or selling near Al Sesay-Benson - State Farm Insurance Agent?
Yes, nearby real estate services include Cresta Management Services, Dunya Properties, and Remax Lifestyles, which can help with property transactions.
If I need car maintenance after visiting Al Sesay-Benson, what nearby automotive services can I use?
Nearby automotive services include Topanga Canyon for auto repairs and detailing, and GranTurismo Mobile Car Wash & Detailing for vehicle cleaning.