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CA-0K88845 I am committed to going above and beyond for State Farm customers -- from finding the right combination of policies to fit each person's unique needs, to helping them understand the coverage they chose.
Location
Derek Tsu - State Farm Insurance Agent
1427 San Marino Avenue, San Marino, CA
91108, United States
Hours
Reviews
5.0
460 reviews
5 stars
456
4 stars1
3 stars0
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by agents like Roy and Joy, highlighting their friendliness, professionalism, and willingness to go above and beyond.
Knowledgeable Staff
Many reviews noted the agents' expertise and ability to clearly explain insurance options, helping customers make informed decisions.
Quick Response
Customers appreciated the fast response times and efficient service, making the insurance process smooth and hassle-free.
Competitive Pricing
Several reviews mentioned the competitive rates offered by State Farm, with many customers expressing satisfaction with the savings they achieved by switching to this provider.
Positive Experiences
Overall, customers reported highly positive experiences, recommending the agency for its reliable support and excellent service.
- MPMagda PopoviciOct 13, 20255.0State Farm is the best in the business: their coverage offered is exceptional. Their customer service is stellar: Maria, Garen, and everybody who greet me were unmatchable. They always went extra miles to help me, and accommodate my requests. All my gratitude for all their hard work!
- KCkaten cSep 12, 20255.0Roy was able to help me navigate through the different options! He was super communicative and friendly. Ive read reviews of great service at this location and Roy definitely delivered on that.
- BVBryan Vu (Vinny)Sep 11, 20255.0Had a great time working with Roy. He was super communicative along with being super friendly & helpful. Offered amazing service & support
- KTKensuke TakeuchiSep 9, 20255.0Roy was fantastic to work with—very professional, helpful, and friendly throughout the whole process. He took the time to explain everything clearly and made the experience smooth and stress-free. I really appreciate his patience and attention to detail. Thank you, Roy!
- IGIan GalinatoSep 9, 20255.0Roy at State Farm has been awesome to work with. He’s super easy to talk to and always takes the time to break things down so it actually makes sense. I feel like he really cares about making sure I’m covered and not just trying to sell me something. Definitely recommend him if you need insurance help.
Frequently Asked Questions About Derek Tsu - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Derek Tsu - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Derek Tsu - State Farm Insurance Agent?
We accept cash and major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account by entering your User ID and password to view your billing and payment details.
Who should I contact if I have questions about billing or payments?
Please contact your agent whose phone number and email are available on your bill's details page.
What services can I manage using the State Farm mobile app?
You can manage your insurance and banking accounts, get roadside assistance, file claims, and more via the app.
What are the office hours for Derek Tsu - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Derek Tsu - State Farm Insurance Agent open on public holidays?
No, the office is closed on major holidays including November 27, December 25, and January 1.
What languages are supported at Derek Tsu - State Farm Insurance Agent?
We offer services in English, Mandarin, Cantonese, Vietnamese, and Spanish to better assist our customers.
Are there any nearby medical services close to Derek Tsu - State Farm Insurance Agent?
Yes, nearby you can find Better Health Medical, a chiropractor and medical spa, as well as Berg Feinfeld Vision Correction for ophthalmology services.
What nearby establishments can I visit for beauty and wellness when coming to Derek Tsu - State Farm Insurance Agent?
You can visit May Queen Beauty, Lululash, or Visage Hair Salon nearby for beauty, spa, and hair services.
Are there convenient dining or coffee options near Derek Tsu - State Farm Insurance Agent?
Yes, Starbucks is nearby where you can enjoy coffee and light snacks before or after your visit.