Steven Nguyen: Allstate Insurance

Reviews

• XD

  Xenia Diniz

  Jan 2, 2026
  1.0
  I was a client with this brokerage for nearly a decade. Early on, my broker failed to set up auto-pay on my policy, despite my explicitly telling him I would be leaving the country and would not be receiving mail. I only discovered the lapse by chance when I picked up mail later. To them, it was treated as a minor “error,” yet no one called me to warn me—even though the risk and consequences were obvious. Later, when I changed brokerages, my original broker sold my business back to this firm, which I then stayed with. After that, I had two very minor incidents. In one, my car had no damage at all; the other vehicle only required light buffing, yet I was told the repair would cost $1,200. In another incident, a driver opened his door into me while I was pulling out—this was on video—yet fault was still not properly handled in my view. When my policy was finally updated, my insurance jumped to nearly $600 per month for a 2011 vehicle. Based on my experience, this brokerage does not advocate for its clients. Errors are minimized, accountability is lacking, and the client ultimately bears the cost. I would not describe them as being on the client’s side.
• AS

  Ali Ahmad Salimyar

  Oct 27, 2025
  1.0
  This office always close never answer the phone.
• CC

  cathryn coons

  Sep 4, 2025
  2.0
  Customer service gone way downhill since Brian sold the business. Our car insurance lapsed on 4 of our vehicles and they never called to let me know/ nor have they ever reached out to introduce themselves To reinstate our car insurance they wanted our cars inspected… no thanks… other companies will insure you over the phone. Bye bye…
• JG

  J Grokoest

  Jul 17, 2025
  1.0
  He down sized to no office compared to original agent. NO agent answers their phones. Going tob lo?start looning around for new company. I dont think I have ever seen this current agent in office. Not a way to run a business
• PJ

  Patience Joan

  Feb 23, 2024
  1.0
  Brian was the best agent. We got transferred here when Brian left Allstate and actually had to call another agent to have questions answered. With all of the money we pay Allstate for multiple policies, members of our family are leaving Allstate due to the lack of customer service here and exorbitant hike in prices.

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