Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
CA-0M22104 Our mission is to serve our customers’ insurance needs by exceeding their expectations and crafting policies that are personal and specific to each customer, business and family. We strive to be the premier insurance agency for the cities of San Clemente, Mission Viejo, Ladera Ranch, Rancho Santa Margarita, Coto de Caza, and San Juan Capistrano for Auto Insurance, Homeowners Insurance, Business Insurance and Life Insurance.
Location
Chris Ferraro Jr. - State Farm Insurance Agent
940 Calle Negocio, San Clemente, CA
92673, United States
Hours
Reviews
4.9
190 reviews
5 stars
185
4 stars0
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the team for their exceptional customer service, highlighting responsiveness, professionalism, and helpfulness.
Agent Performance
Specific agents, particularly Tracie and Natasha, received numerous commendations for their knowledge, efficiency, and personal touch in handling client needs.
Long-term Relationships
Several reviews noted long-standing relationships with the agency, indicating high customer loyalty and satisfaction over many years.
Claims Handling
Customers expressed appreciation for the smooth and supportive process during claims, with agents providing clear communication and assistance.
Transparency and Trust
Some reviews mentioned issues with transparency regarding policy details, leading to dissatisfaction, contrasting with the overall positive feedback.
- TBTodd BrewerDec 2, 20251.0I want to make us abundantly clear, My policy got canceled and is not reinstated over $45.87. I had started a new job and I was waiting on my next paycheck. I could’ve borrowed that money from ANYBODY if these guys had just been honest & told me that there was a deadline from which there was no way back They withheld that info, which makes them pretty reprehensible as a business. I’ve heard some terrible stories about State Farm insurance in California but now I got to experience it firsthand thanks a lot guys. I trusted you and your agents.. People stay far away. I would’ve sung their praises have they not done this. I have documentation to prove all of this is accurate and real so if anybody wants to hit me up, please do I will be happy to share it with you I had recently changed jobs and there was a weeks delay in me getting paid Chris Ferraro and his team failed and failed in a major way because all they said my policy canceled to get it reinstated. They did not tell me that if I didn’t get it reinstated by a certain date you could never be reinstated again and when I brought this up to them, they said I’m sorry we’ll make sure we mention this and you know our future dealings with other customers, I think that is probably the lowest of the low they could’ve said this at any time and they didn’t. That is reprehensible business behavior. .
- MTMichael ThompsonNov 14, 20255.0I’ve had an excellent experience working with Carlie Brown. She is incredibly quick to respond, answered all of my questions thoroughly, and made the entire process smooth and stress-free. Carlie has been an absolute delight to work with, professional, knowledgeable, and genuinely helpful. I highly recommend her to anyone looking for outstanding service at State Farm!
- WOWestin ODec 29, 20235.0Chris and his team are the absolute best! We recently purchased a new home and worked with him for our home and earthquake policies. Chris is extremely helpful and always available to answer questions. We trust his recommendations and will be a loyal customer for years to come.
- JNJ NesthusApr 27, 20235.0Tracie Sinclair has been outstanding in every way in helping us switch to State Farm. She’s always available to answer any questions and make the process easier. In fact, everyone I’ve dealt with at Chris Ferrari’s office has been friendly, knowledgeable and professional. I’ll be happy to refer friends and relatives!
- IGIsaiah GarridoMar 3, 20235.0Payton and the team at State Farm are great! Always so friendly and helpful! Best customer service and give me the support I need!
Frequently Asked Questions About Chris Ferraro Jr. - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at Chris Ferraro Jr. - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link on the website. Enter your User ID and password to login and view your billing and payment information.
What services does Chris Ferraro Jr. - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Chris Ferraro Jr. - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:30 PM and closed on weekends and certain holidays.
Where is Chris Ferraro Jr. - State Farm Insurance Agent located?
The agency is located at 940 Calle Negocio, Suite 230, San Clemente, CA 92673.
Can I manage my insurance account using a mobile app?
Yes, the mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What nearby insurance agencies can I find close to Chris Ferraro Jr. - State Farm Insurance Agent?
Nearby insurance agencies include Michele Ellena - State Farm Insurance Agent, Integrity International Insurance Brokers, Walker Insurance Solutions, and Farmers Insurance - Lisa Newell.
What nearby businesses might be useful to visit before or after visiting the agency?
You might visit JetBackup for IT services, The Surfrider Foundation for environmental initiatives, or The Tidy Technique for event planning services.
Are there nearby recreational or fitness facilities close to the insurance agency?
Yes, nearby fitness options include Strong by Jenny gym, San Clemente Self Defense martial arts club, and Ninja Zone sports venue.