Tony Watson: Allstate Insurance

Reviews

• SB

  Susie Bowen

  Nov 8, 2018
  1.0
  FYI you can't post your comments unless you give a 1 star rating. I do NOT give him a 1 star rating. I give Tony and his employees at his St. Helena office a rating of 0/5 stars. If it were possible, I would give a negative 5 star rating. Tony's employees at his St. Helena office do not know the rules of their own insurance company regarding insuring a teenage driver with a learner's permit. You do not have to have extra insurance to cover a teenage driver with a learner's permit. The driver is covered under your current insurance and does not need to be added until he/she has a driver's license. Unfortunately, Tammy did not communicate this information with my husband when he called to ask what was required for insurance when a teenager has a learner's permit. We expected our insurance company to provide us with accurate information. Then I spoke with Jeff on the phone and in person at the office regarding the situation. I said we have friends who do not have to pay for extra insurance when their teenager has a learner's permit, only when the teenager gets a driver's license. Jeff insisted that he had never heard of a such a situation. Unfortunately, I paid the premium which was almost $1000, instead of the roughly $200 we should been charged. After we paid, they then finally called the underwriter and realized we were correct. Tony would not give me the number for the corporate Allstate office to report the incident. Tony assured me we would get a refund for overpaying our premium. The refund never came. I was eventually able to get the number for the Allstate corporate office by calling off hours and speaking to a different Allstate representative. According to Gayle at the corporate office, our payment went to the entire premium rather than the monthly premium and we weren't going to get a refund. However, she looked into the situation and called me back and we will eventually get a refund. She spoke to Tony Watson who lied and told her we insisted that we wanted to pay extra insurance for our son despite our multiple attempts to question why they were charging us for him. They never told us that it wasn't necessary to insure him. Tony and his employees are incompetent and should not be in the insurance business. I would not trust anything they tell you. Go somewhere else for your insurance.

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