Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
CA-0M75957 We’re proud to serve our communities in California and Arizona, helping you stay safe and secure through every change. Let’s make this fall a great one—together!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Emma Hightower - State Farm Insurance Agent
1647 E Lincoln Ave, Orange, CA
92865, United States
Hours
Reviews
5.0
179 reviews
5 stars
178
4 stars0
3 stars0
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by Emma, Ana, and the team, often feeling treated like family.
Knowledge and Support
The agents are noted for their thorough explanations and responsiveness, helping clients understand their policies and providing support during claims.
Long-term Relationships
Many customers have been with the agency for over a decade, highlighting the trust and reliability they feel towards Emma and her team.
Personalized Attention
Clients appreciate the personalized service and attention to detail, with agents going above and beyond to meet their needs.
- DPDanny ParkerNov 25, 20255.0I love Ana at this office. She's in no rush to answer all my questions after questions. Very honest and friendly. I recommend her and this office for all your insurance needs. Always very friendly when I go into the office. thank you again. Ask for Ana
- AAAdrian AguilarOct 29, 20255.0An agent did a great job at answering any and all my questions I had regarding my policy. I'm a penny pincher and hate spending money, but I realize insurance is like taxes. If you know you know. Ana is very thorough with their explanations and a pleasure to talk to. If your shopping around, give Emma's office a call.
- CYChao YongSep 29, 20255.0Emma has been a great agent and more like a family member to me. We have been working together for more than 10 years. She has been always supportive to us whenever we were in need of help.
- DWDoug WardSep 28, 20255.0Many years ago, we needed to have a document notarized. Our then SF agent did not have a notary, but there was another SF agency across the parking lot. We were lucky; Emma Hightower saved the day. Eventually, our SF agent retired. Once again, we walked across that parking lot, and once again, Emma and Ana saved the day. We are fortunate to have Emma Hightower as our SF agent. And, while Jake is a phony SF agent, Emma Hightower is the real thing.
- BHBrianna HightowerSep 26, 20255.0Ana and Emma do a great job at answering any questions I had regarding my policy and always got back to me very quickly. They are also very thorough with their explanations and a pleasure to talk to.
Frequently Asked Questions About Emma Hightower - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.