Joilyn Hanley: Allstate Insurance

Reviews

• TC

  Terry Cofield

  Sep 11, 2025
  5.0
  Referred to the Long Beach, CA office of Joilyn Hanley: Allstate Insurance in search of auto insurance for two vehs. Found the agent Jevi to be efficient and professional. The entire process was conducted over the phone and online with rates substantially below our previous insurer. They have a new client.
• LW

  La Shonda Ware

  May 8, 2025
  5.0
  I have no complaints!! Everything worked out smoothly. I appreciated the constant communication from Allstate throughout the process of getting my car fixed.
• CL

  Carolina Lazcano

  Jan 26, 2025
  4.0
  It was ok but disappointed because they do t offer business insurance
• LA

  Liset Adriana

  Jul 8, 2024
  5.0
  I just want to share that I had a very pleasant over the phone experience. I started my quote with Joi Hanley. I appreciated that she was, professional, precise, straight to the point, and good sense of humor type of personality. I was unable to complete my quote on the same day, so when I called back, I was assisted by Jevi Alvarez whom was also professional, easy going, friendly, and not pushy. He answered my questions and clarified my concerns. The process was quick, smooth and effective. I got the perfect coverage to meet my needs, not more not less. I am overall grateful for excellent customer service. Thank you!
• JM

  Jason Murnigkeit

  Oct 24, 2023
  1.0
  When this was just plain old Hanley and Hanley, they had integrity, customer care and customer service. Gone, all gone. Now instead, they take your money, and let you battle it out yourself with whatever insurance company they stick you with. An Insurance company who fills out false inspection reports, improperly list information on your home, can't tell the difference between grassy yellow blooms off an oak tree and oak leaves on a roof. Then tell you, that you have to send them more pictures of your roof that you cleared last weekend and sent in pictures of, again, because the pictures are not wide enough. Mind you, it is in the middle of Fall and in Running Springs, CA, oak leaves fall none stop. It is sad, insurance companies, particularly for homes in the SB Mountains have always been scams, theives, crooks, but at least when I used to deal with an agent at Hanley, I felt that had my best interest in mind. Now someone at their office from All State just emails you the demands from the 4th party insurance. You ask to speak to your agent, she gives you a general 800 number. No customer sevice or care left here. All State definitely took this place over. Not in "Good Hands."

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