Joilyn Hanley: Allstate Insurance

Reviews

• EJ

  Erik Juarez

  Sep 29, 2025
  1.0
  WOW!!! After over 15 years of service with this agent, I could no longer pay the premiums as they kept going up and up year after year even though I have zero tickets or accidents during the span of service. The real WOW in this is how ungrateful, difficult, and humiliated they leave you feeling for canceling their overpriced service. I had called them almost 1 month before I planned to end service and ask to be removed from their auto payment service. They told me sure no problem but I would have to send an email to cancel. Ok everything fine up till I give them a call back to cancel, and Jevi answers my call and right off the bat started being combative disrespectful and just being difficult with a simple request. First I was never removed from auto payment, and cancellation would require me sending an email to their boss, the top dog, with my new insurance information and reasons for cancellation. When caught off guard by all this I tried to explain that it had been over one month since my last call and I was given no direction on what needed to be done to be remove feim auto payments. Then I asked why I would need to provide new insurance information for cancellation? This made no sense to me. We get into a loud back and forth thats going nowhere so I said fine ill send the email for the auto payment removal and when I get a chance I'll send over policy of new carrier. I then spend 20-30 minutes trying to confirm receipt of email. I call back and everyone in the office says thay are not receiving my emails even though my end says sent. Finally I guess Joylyn steps in and tells them it's ok to just send an email to Jevi to cancel who finally says he's receiving my drafts, and it ends there. I waited 3 days to confirm everything had been done and it's finally over! Imagine being a loyal customer for over 15 years, probably paid somewhere between 60-70k during this time and this was the farewell they gave me. So please do yourself a favor and shop around, don't feel.like you need to support this business because in the end all they care about is ripping you off and taking your money!
• TC

  Terry Cofield

  Sep 11, 2025
  5.0
  Referred to the Long Beach, CA office of Joilyn Hanley: Allstate Insurance in search of auto insurance for two vehs. Found the agent Jevi to be efficient and professional. The entire process was conducted over the phone and online with rates substantially below our previous insurer. They have a new client.
• LW

  La Shonda Ware

  May 8, 2025
  5.0
  I have no complaints!! Everything worked out smoothly. I appreciated the constant communication from Allstate throughout the process of getting my car fixed.
• LA

  Liset Adriana

  Jul 8, 2024
  5.0
  I just want to share that I had a very pleasant over the phone experience. I started my quote with Joi Hanley. I appreciated that she was, professional, precise, straight to the point, and good sense of humor type of personality. I was unable to complete my quote on the same day, so when I called back, I was assisted by Jevi Alvarez whom was also professional, easy going, friendly, and not pushy. He answered my questions and clarified my concerns. The process was quick, smooth and effective. I got the perfect coverage to meet my needs, not more not less. I am overall grateful for excellent customer service. Thank you!
• JM

  Jason Murnigkeit

  Oct 24, 2023
  1.0
  When this was just plain old Hanley and Hanley, they had integrity, customer care and customer service. Gone, all gone. Now instead, they take your money, and let you battle it out yourself with whatever insurance company they stick you with. An Insurance company who fills out false inspection reports, improperly list information on your home, can't tell the difference between grassy yellow blooms off an oak tree and oak leaves on a roof. Then tell you, that you have to send them more pictures of your roof that you cleared last weekend and sent in pictures of, again, because the pictures are not wide enough. Mind you, it is in the middle of Fall and in Running Springs, CA, oak leaves fall none stop. It is sad, insurance companies, particularly for homes in the SB Mountains have always been scams, theives, crooks, but at least when I used to deal with an agent at Hanley, I felt that had my best interest in mind. Now someone at their office from All State just emails you the demands from the 4th party insurance. You ask to speak to your agent, she gives you a general 800 number. No customer sevice or care left here. All State definitely took this place over. Not in "Good Hands."

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