CA-0K49391 At Wally Shao Insurance Agency we provide outstanding professional services, respect, dedication, and superior quality to every customer. Our ultimate goals are to create a remarkable customer service experience and assist customers in managing their daily risks while helping them reach their lifetime financial goals.
State Farm is the top insurance company, leading in financial strength. You can be confident in State Farm's reliability with your claim. We provide free car insurance quotes, quotes for homeowners insurance, as well as a wide variety of life insurance policies. We offer term life insurance with no medical exams and even life insurance for seniors
We strongly believe that we are the top insurance company and would love to have the opportunity to provide you the most value for your money.
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Certified by Wally Shao - State Farm Insurance Agent • Mar 08, 2026
Certified by Wally Shao - State Farm Insurance Agent • Mar 08, 2026
Reviews
4.9
71 reviews
5 stars
68
4 stars1
3 stars0
2 stars0
1 star
2
MR
Myriah Randal
Feb 13, 2026
5.0
I can’t express how amazing Pamela Chen was to work with. She made sure I had a good understanding of my policy and even went out of her way to make sure my policy with my previous agent was canceled when I couldn’t get ahold of them to do it myself. I’m confident if I run into any problems in the future that I’ll be in good hands!
JK
Jessie Kempf
Feb 11, 2026
5.0
I love my State Farm people. I've had a lot of questions for them recently on account of selling my old car, temporarily renting interim vehicles, and purchasing new wheels. They always pick up on the first or second ring, providing clear answers and guidance with a smile. Thanks!
GR
Gabrielle Ramos
Jan 14, 2026
5.0
Excellent service, the representatives are really adaptable to any changes I need made to my policies. Absolutely love working with this company. Thank you for everything you do!
JG
Jason Girard
Dec 31, 2025
5.0
My family and I liked his agency because they treat you like family. Jessica is really great so is Pamela. They are very good people they go the extra mile to help us and they treat us like we’re family. I really appreciate them. Thank you again you guys I really appreciate you 100% happy new year.
JJ
Jason
Dec 31, 2025
5.0
This agency is really great. They helped my family out a lot. I really appreciate them Jessica is wonderful as always so is Pamela and I thank God for this agency this agency is really great. I hope they all have a great and happy new year.
Frequently Asked Questions About Wally Shao - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
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