Jayne Oertwig: Allstate Insurance

Reviews

• EE

  Emil

  Oct 10, 2025
  5.0
  I’ve had an outstanding experience with Allstate thanks to Michele! She’s been professional, knowledgeable, and genuinely caring every step of the way. Michele took the time to explain my options clearly and made sure I had the right coverage for my needs. It’s rare to find someone so patient and responsive — she always follows up quickly and makes everything easy to understand. I feel confident knowing my insurance is handled by someone who truly cares about her clients. Highly recommend Michele and Allstate for anyone looking for great service and peace of mind!
• RS

  Rebecca Singer

  Aug 12, 2023
  1.0
  Very rude and unprofessional! Exactly why Jayne Oertwig has 1 star reputation on yelp
• JW

  Johanna Welty

  Aug 27, 2020
  1.0
  BUYER BEWARE! Pleasant Hill Allstate Agency fraudulently charged my VISA after I cancelled a bundled auto/condo quote. I requested an immediate refund of Allstate charges but, after my request was ignored, I filed a Consumer Complaint with California Department of Insurance, CASE #8270731.
• F2

  Figblobs 2

  Oct 6, 2017
  1.0
  I’ve been with allstate or with this agent Jayne Oertwig for few years now and i am very satisfied and happy with the service until this situation comes.I’ve Cancel my automatic payments with no hassles.When i’m about to put back my automatic payment for the next month,they added 1 month advance on top of my monthly premium.I was very upset and dismayed so i called this agent,call the 800 number and even talked to the billing manager.I’m asking them if i can just pay the regular premium because its not on my budget to pay the advance premium but they didn’t do nothing.Their explanation was;because i remove the automatic payment i have to pay 1 month advance because of california guidelines.I did some research and i can’t find such guidelines and i am not sure if they just made it up or just allstate guidelines. No one inform me in this office or even on my policy that if i remove my automatic payment i have to pay 1 month advance. A simple matter that they can’t fix for a customer whose been paying on time,no accident or anything and i even refer a friend to them without asking anything.I believe they should give me a referral fee or maybe a THaNk you card at least !!! I will be terminating my insurance with them ASAP. Mad customer here, Frauline Parra

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