Hometown agent with a mid-west friendly personality. Native to AZ but completed my education in Indiana & Minnesota. I'm a 2nd gen Allstate agent with three family members who are Allstate Agents as well. Insurance is part of our family values. Call or email us and you'll see why at Allstate, "you're in Good Hands."
All of the negative reviews are accurate - I just don’t understand why this place is still in business or why corporate Allstate hasn’t done anything about this as it’s a very poor representation!
We had been with Allstate for several years, and our rates increased year after year. When we finally decided to shop around, we received quotes that were nearly $2,000 less—with better coverage.
When we chose not to reinstate our policy, we sent multiple emails and never received a response. We eventually had to call, and the woman we spoke with confirmed that our emails had gone unanswered and acted as though this was normal and not a concern. She also stated that James is the owner so there was nothing basically she can do or no one else to share feedback with.
Prior to this, whenever we spoke with James directly, he was consistently rude and dismissive, making us feel as though we were inconveniencing him. This is by far the worst customer service we have experienced, and it is not a business I would recommend to anyone.
VI
Valerie I
Nov 23, 2025
1.0
If i could give zero stars i would. Extremely unprofessional and rude . Acts like sales person instead of agent trying to help customer. Needed help with quote but when given price i opted out of it as it was high and he acted like i had to take it as he was putting work in it, well that is his job plus he did not want to go over my policies to see if i could get better rate. After more then 20 + years i requested to have another agent re assigned .
AG
AZ Gal
Jun 2, 2021
1.0
Absolutely terrible service from this Allstate agent. Do not even consider working with James Imbrogno. I’ve been with this exact agency for over 20 years and never had issues until the prior owner sold the agency to James. He has poor etiquette when handling phone calls. I have filed a complaint with Allstate Corporate Office due to his exceptionally poor customer service.
Frequently Asked Questions About James Barrett Imbrogno: Allstate Insurance
What types of insurance does James Barrett Imbrogno: Allstate Insurance offer?
They offer a variety of insurance including auto, home, life, motorcycle, boat, renter's, business, and property insurance.
Where is James Barrett Imbrogno: Allstate Insurance located?
The agency is located at 10235 S 51st St, Ste 100, Phoenix, AZ 85044, USA.
What are the business hours of James Barrett Imbrogno: Allstate Insurance?
The agency is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does James Barrett Imbrogno: Allstate Insurance offer online appointment scheduling?
Yes, online appointments are available through their reservation URL.
What languages are spoken at James Barrett Imbrogno: Allstate Insurance?
They provide services in both English and Spanish.
How can I contact James Barrett Imbrogno: Allstate Insurance?
You can call them at +1 480-899-6803 or email at JAMESIMBROGNO@ALLSTATE.COM.
Is there parking available at James Barrett Imbrogno: Allstate Insurance?
The profile indicates onsite services are offered, which typically include parking availability.
What nearby real estate agencies could be useful when visiting James Barrett Imbrogno: Allstate Insurance?
Nearby real estate agencies like Stunning Homes Realty, The HYSS Group of Real Broker, and The Lebeck Group could assist customers interested in property-related insurance.
How might the Ahwatukee Foothills Chamber of Commerce be relevant to customers of the insurance agency?
The Ahwatukee Foothills Chamber of Commerce supports local businesses, so customers can learn about community resources and network with other services when visiting the insurance agency.
Are there any health and wellness services near James Barrett Imbrogno: Allstate Insurance?
Yes, Accurate Acupuncture and Boardman Family Chiropractic & Ahwatukee Spinal Aid Center are nearby for customers interested in holistic health services.