Business Details
About
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AZ-1800012214 We are a team of highly trained professionals focused on helping our customers protect the things and people that matter most to them while also helping them grow their assets. We do this in support of State Farm's mission: To help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our team is very knowledgeable and well trained with auto insurance, home insurance, life insurance and health insurance products. We also offer free notary services to residents of Phoenix, Glendale, Goodyear, Buckeye, Cave Creek, Gilbert, and Tempe.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Dondrell Swanson - State Farm Insurance Agent
5350 N 16th St, Phoenix, AZ
85016, United States
Hours
Reviews
4.9
34 reviews
5 stars
32
4 stars
2
3 stars0
2 stars0
1 star0
- BMBob Mitchell1 day ago5.0Lauren ably helped me identify the cause of an access issue I experienced with a new insurance policy. I am very grateful for her assistance!
- LGLynnell Green-KeyesNov 5, 20255.0Okay, listen up, I’ve been on the phone all morning because that celebrity, Shaq, said we were stupid if we didn’t switch insurance companies THIS WEEK! 🤨 I saw that as a challenge and guess what???? You listening???? NO ONE, and I mean no one, came close, even bundling with homeowners! I found State Farm, doing my annual comparisons, and that’s when Ali Farzana. She KNEW she could beat Allstate three years ago, then added my home two years ago. Barbara was a pleasure to work with during my crazy claim for my sunroof imploding! The process was smooth and efficient and EXPENSIVE, but not for meeeee!!! Then Dondrell calls me to go over my coverage annually. I’m so protected!!! From the front desk to the behind the scenes agents, I THANK YOU!
- OHOlivet HardimanOct 22, 20255.0Owen was great! Really a pleasure speaking with the agents. They are knowledgeable, compassionate and highly attuned to your needs. It is my pleasure to actually speak with an intelligent person who can actually assist you! You
- JBJohn ButtlerOct 16, 20255.0Lauren was great she helped me with exactly what I was looking for and very quickly
- SRS RamseySep 8, 20255.0Owen Y. 's customer service skills are TREMENDOUS!! Having been in customer service my entire life, I've seen how it's changed for the worse. Owen is friendly, professional, knowledgeable, and that's important. Give the guy a raise!
Frequently Asked Questions About Dondrell Swanson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Dondrell Swanson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Dondrell Swanson - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can use the Digital Pay Payment Center link to access your account. Enter your User ID and password to log in and view your billing and payment info.
What insurance products are offered by Dondrell Swanson - State Farm Insurance Agent?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
What are the office hours for Dondrell Swanson - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Does Dondrell Swanson - State Farm Insurance Agent offer mobile app services?
Yes, their mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
Can I save an online insurance quote to finish later?
Yes, you can save your quote and you will receive an email with a link to continue the application process at a later time.
Which nearby places can I visit before or after visiting the insurance agent?
You can visit The Madison Deli for lunch or sandwiches, get your car cleaned at Scrub Bot Express Car Wash or Cobblestone Auto Spa, and approach Dan Goodman - State Farm Insurance Agent for additional insurance assistance.
Are there any nearby health or wellness services close to the insurance office?
Yes, nearby you can find George Defabritis, a chiropractor and naturopathic holistic service, as well as T.O.P.S. Physical Therapy and Southwest Medical & Rehab for medical supplies and support.
How can nearby automotive services assist customers visiting Dondrell Swanson - State Farm Insurance Agent?
Nearby automotive services like Tony's Service Center and Intoxalock Ignition Interlock can help with vehicle repairs and inspections, conveniently supporting your auto insurance needs.